The client, with operations spread across Europe, comprised 27 legal entities, each with a separate procurement organization and different procurement processes
The client wanted to centralize the procurement function and unify processes of all these legal entities
WNS centralized procurement of all 27 entities into one procurement hub that, today, manages and leverages the client’s overall European spend and delivers bottom-line savings
The solution managed spend up to 84 percent (reduced maverick spend), improved spend visibility and contract compliance
The client is a leading manufacturer and provider of electronics and information technology products for the consumer and professional markets world-wide.
The client’s European operations were spread across Finland, Denmark, Sweden, Norway, Belgium, Netherlands, Germany, Austria, Switzerland, UK, France, Portugal, Spain, Italy, Greece, Poland, Hungary, Czech Republic and other Eastern European countries. It comprised 27 legal entities, each with separate procurement organizations and different procurement processes.
The client decided to centralize the procurement function of all these legal entities into one procurement organization with unified processes. With a wide and diverse geographical footprint, the client also needed eight different European languages to be supported by the service provider.
WNS centralized procurement of all 27 entities into one procurement hub that, today, professionally manages and leverages the client’s overall European spend and scale; is flexible; understands the business needs; and delivers bottom-line savings.
Creation of a centralized procurement hub
Unified procure-to-pay process implemented using SAP SRM
Supplier master data management
Implementation of no PO, no pay (vendor invoices to be paid must refer to a valid SAP-SRM purchase order number)
Multi-lingual support (7 languages supported)
WNS was able to centralize procurement operations, deliver clear visibility of the client’s EUR 1 billion spend, operate low-cost procure-to-pay processes and ensure compliance with procurement contracts and policies.
Increased managed spend to ~84 percent (reduced maverick spend)
Improved spend visibility
Improved contract compliance
Increased compliance to procurement policies (~90 percent) with the STP team
95 percent of queries / issues reaching the helpdesk resolved by WNS without escalation to client
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Supply Chain Management
16 November 2023
30 December 2021
13 June 2021