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Perspectives | Case Study

2023 ISG Case Study Research: Yorkshire Building Society Boosts Productivity with Automation

Read | May 27, 2024

AUTHOR(s)

A WNS Perspective

Key Points

  • Yorkshire Building Society sought an intelligent solution to support the consolidation of individual savings accounts while maintaining the experience for its customers and branch workers.
  • Recognized as a Standout Case Study by ISG, this narrative details how the financial services provider collaborated with WNS to harness automation and scale it to navigate peak volume periods.
  • Underscoring the transformative power of automation, ISG highlights how straight-through processing frees human resources for strategic tasks and improves customer experience.
YBS_ISG_Standout_Badge

 

Yorkshire Building Society’s Process Automation Manager, Jessica Lockwood, shares how WNS’ differentiated capabilities in automation helped the 150-year-old organization build digital operations and transform its CX.

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Related To: Automation Digital transformation Banking & Financial Services