To remain competitive, hospitality companies must infuse greater liquidity into their operations, effectively mitigating potential business uncertainties and bolstering their working capital and cash flow. Consistent efforts are required to reduce financial leakages, maintain revenue per available room (by enforcing strict rate discipline across all online platforms) and safeguard the brand reputation. Moreover, companies must effectively integrate their Finance and Accounting (F&A) systems to ensure cost-effective growth when expanding their footprint through mergers and acquisitions.
As a multi-national organization with a vast operational footprint spanning more than 160 countries, acquiring two additional entities presented a new hurdle to overcome. To streamline operations and improve efficiency, the client set its sights on consolidating the F&A systems of all three entities into one comprehensive system.
This undertaking was no small feat, as the project required the integration of disparate systems and the incorporation of region-specific nuances and diversified language support.
Leveraging TravControl, the finance and risk management pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry), to adopt an agile service delivery model with a hub (India) and spoke (Spain and China) model, and an onshore delivery center for knowledge retention. Deploying industry-leading cost-to-serve and performance practices, we brought in transformation through innovation frameworks and robotic process automation to drive accelerated transition planning and execution. We established a vigorous program management setup to monitor and report the program’s health.
The three delivery locations supported 16 languages across the globe for the client’s end-to-end F&A operations. We also implemented business and operational metric measurement frameworks to monitor and ensure seamlessness and accuracy.
savings in annual operating costs
WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
To know more about WNS TRAVOGUE, read here.
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09 March 2023
Travel and Leisure
11 May 2022