As we know…
To remain competitive, hospitality companies must infuse greater liquidity into their operations, effectively mitigating potential business uncertainties and bolstering their working capital and cash flow. Consistent efforts are required to reduce financial leakages, maintain revenue per available room (by enforcing strict rate discipline across all online platforms) and safeguard the brand reputation. Moreover, companies must effectively integrate their Finance and Accounting (F&A) systems to ensure cost-effective growth when expanding their footprint through mergers and acquisitions.
The challenge for the client was…
As a multi-national organization with a vast operational footprint spanning more than 160 countries, acquiring two additional entities presented a new hurdle to overcome. To streamline operations and improve efficiency, the client set its sights on consolidating the F&A systems of all three entities into one comprehensive system.
This undertaking was no small feat, as the project required the integration of disparate systems and the incorporation of region-specific nuances and diversified language support.
WNS stepped in as a co-creation partner…
Leveraging TravControl, the finance and risk management pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry), to adopt an agile service delivery model with a hub (India) and spoke (Spain and China) model, and an onshore delivery center for knowledge retention. Deploying industry-leading cost-to-serve and performance practices, we brought in transformation through innovation frameworks and robotic process automation to drive accelerated transition planning and execution. We established a vigorous program management setup to monitor and report the program’s health.
The three delivery locations supported 16 languages across the globe for the client’s end-to-end F&A operations. We also implemented business and operational metric measurement frameworks to monitor and ensure seamlessness and accuracy.
The solution enabled the client to accelerate speed-to-market and achieve…
savings in annual operating costs
percent
improved productivity
About WNS TRAVOGUE:
WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.
Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.
Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.
Learn how WNS TRAVOGUE's travel and hospitality industry solutions empower businesses to enhance customer experiences and boost profitability in the ever-evolving market.
FAQs
1. How did WNS help the client achieve Finance and Accounting Cost Reduction?
WNS enabled Finance and Accounting Cost Reduction by consolidating global F&A operations, standardizing workflows, and deploying automation-led processes. Using a centralized delivery model, multilingual support, and process optimization, WNS helped the hospitality client improve productivity by 20% and reduce annual operating costs by €5.5 million.
2. What are the benefits of revamped FNA operations for hospitality businesses?
Revamped FNA operations help hospitality businesses improve financial visibility, reduce operational costs, and enhance process efficiency. Standardized workflows, automation, multilingual support, and centralized governance enable faster reporting, better compliance, improved scalability, and stronger customer experiences across global hospitality and travel operations.
3. How can enterprises reduce Finance and Accounting Costs efficiently?
Enterprises can reduce Finance and Accounting Costs efficiently by centralizing finance operations, automating repetitive processes, standardizing workflows, and leveraging shared services models. Advanced analytics, robotic process automation, and global delivery capabilities also improve operational efficiency, accelerate reporting cycles, and lower overall finance management costs.
4. Why is F&A Cost Optimization important after mergers and acquisitions?
F&A Cost Optimization is critical after mergers and acquisitions because organizations often face fragmented finance systems, duplicated processes, and inconsistent reporting structures. Optimized F&A operations improve integration, increase financial visibility, streamline governance, reduce operational expenses, and create a scalable finance function for long-term business growth.
5. How does WNS deliver Finance Process Transformation Services globally?
WNS delivers Finance Process Transformation Services globally through centralized delivery hubs, multilingual finance support, automation technologies, and industry-specific expertise. Its scalable operating model helps enterprises standardize finance workflows, improve governance, accelerate reporting, optimize costs, and drive digital transformation across multiple geographies and business entities.
6. How to Optimize F&A Operations for multinational hospitality organizations?
How to Optimize F&A Operations for multinational hospitality organizations involves centralizing finance functions, standardizing global workflows, enabling multilingual support, and adopting automation technologies. Businesses can improve efficiency, strengthen compliance, reduce finance costs, and gain better operational visibility by implementing scalable shared services and digital finance transformation strategies.