Despite being traditionally slow to adopt new technologies, the shipping and logistics industry is experiencing disruptive innovation. A confluence of factors, including digital freight brokerages and marketplaces, real-time tracking, and robotics and autonomous vehicles, is driving a pervasive transformation. However, many organizations still rely on outdated legacy systems that hinder the seamless integration and automation of back-end, middle-office and front-end functions across the shipping lifecycle.
This IDC Vendor Spotlight, sponsored by WNS, underscores the significance of a fully integrated cognitive shipping automation platform. These platforms incorporate natural language processing, middleware, intelligent routing, business rules and analytics to manage customer communication, improve service quality and provide real-time operational insights. Leveraging Artificial Intelligence (AI), Machine Learning (ML) and
, such platforms handle complex processes involving extensive document flows and communication channels.
The paper mentions WNS Malkom, an enterprise-grade cognitive shipping and automation platform, as an illustration. It highlights how Malkom’s modular structure, low-code / no-code technology stack and integration capabilities enable automation across diverse transportation segments, including freight forwarding, 4PL, trucking and air express.
DOWNLOAD THE IDC Spotlight TO LEARN MORE
Join the conversation
Shipping and Logistics
15 February 2022
Shipping & Logistics
19 June 2023
16 June 2023