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Key Points
  • For organizations that don’t want to outsource back office functions, captive shared service centers (SSC), or global in-house centers (GIC) are often the chosen path
  • Executives assigned the complex task of consolidating back-office functions seek trusted partners with proven experience to guide them through the maze of decisions
  • Companies can leverage expertise of offshore service providers (OSPs), who may have implemented dozens of delivery centers across world for multiple clients
  • The expertise can be leveraged through consultancy, implementation partnership, establishing a hybrid center or a build-operate-transfer (BOT) model

Leveraging the domain expertise of offshore service providers in four different models to creating a shared services center

A global shared services center is a strategic option of choice for many enterprises aiming to consolidate back-office functions for reducing costs. The journey to building a captive shared services center is often laced with complexities, and risks of failure loom large on organizations taking this route to rationalizing costs.

Organizations conventionally employ the services of consulting firms to set up their captive shared services centers. What such organizations often tend to overlook is the potential of hiring Offshore Service Providers (OSPs) in setting up such centers. While a consulting firm may be a good bet on strategy, OSPs bring the depth of experience from implementing dozens of delivery centers all over the world for multiple clients, completing dozens or even hundreds of successful process transitions.

The domain expertise of an OSP can be leveraged by an organization in the form of four models depending on its appetite to engage. What are these different models? How does one differ from the other and how can organizations benefit from each of them? Read this whitepaper to find out.

Don’t miss the case study on how a large U.K. grocery retailer benefitted from deploying the built-operate-transfer model to create a shared services center.


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