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Our client is one of the world's premier sources for pharmaceutical and biotech analysis delivering exclusive, trusted commercial insight into industry performance to investment banks, consulting firms, and pharmaceutical and biotech companies.
In the year 2006, the client was faced with three challenges:
To overcome these challenges, the client decided to leverage outsourcing and chose to partner with WNS in this journey. WNS set up the client's offshore team at its delivery center in Gurgaon, India. The offshore center was staffed with highly skilled professionals, including postgraduates in Pharmacy, Chartered Accountants and MBAs in Finance.
WNS worked collaboratively with the client to re-engineer and standardize the processes for delivering research reports prior to transitioning them to its offshore center.
The transition team worked collaboratively with the client at its onshore location to create detailed process manuals for the in-scope processes. The WNS team also defined a performance matrix to help measure and improve overall process performance.
The team at WNS currently delivers the following processes:
WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record enables WNS to deliver business value to the world’s leading companies. WNS is passionate about building a market leading company valued by our clients, employees, business partners, investors and communities.