Domain Expertise and Global Footprint: WNS brings 15+ years of specialized experience to support more than 35 leading companies from 13 global delivery locations. Our expansive footprint and strategic delivery centers allow us to deliver to our clients the benefit of reduced medical and administrative costs. We continue to invest in domain-driven automation and analytics to improve business outcomes. Our global talent pool comprises medical doctors, registered nurses, pharmacists, certified medical coders, data scientists, data modelers, data visualization specialists, transformation experts, F&A and reporting associates, and programmers. Apart from the HITRUST and URAC accreditations, we are also Quality Improvement Organizations (QIQ) certified – one of the few companies in our peer group to have achieved this certification.
Depth of Clinical Knowledge: Over the years, we have successfully augmented our clinical knowledge. We develop evidence-based clinical guidelines across multiple specialties such as radiology, cardiology, oncology, pain, spine and orthopedic, sleep care and specialty drugs. We have a dynamic clinical leadership team and staff, with ~110 medical doctors. We are also associated with 12 of the most renowned medical universities. We have managed to develop deep payer and provider relationships – we work with ~180K providers and our provider satisfaction scores are higher than the industry benchmarks. While the average healthcare industry Net Promoter Score (NPS) stands at 20, WNS scores much higher at 54, due to cutting-edge technological capabilities.