Telehealth Telehealth
Healthcare

Telehealth

An Integrated Healthcare Experience Led by Digital

WNS has a long-standing experience in delivering telehealth-related services for both payers and providers. With the accelerated mainstreaming of digital healthcare due to factors such as rising costs and the COVID-19 pandemic, WNS is leveraging next-gen technologies to drive rapid telehealth outcomes for payers, providers and patients. We drive an integrated experience through our end-to-end solutions led by Artificial Intelligence (AI) and cognitive automation / chatbots, Mobile Health (mHealth), analytics and self-service.

 

35-40%+

Digital Containment

25-30%

Increase in Customer Adoption Rates

15-20%

Improvement in Patient Experience

30-40%

Cost Optimization

 

End-to-End Solutions Led by AI & Cognitive Automation

Patient Education

Patient Education

Disseminating information to patients across channels, including voice, e-mail, social media, online resources, chatbots and mHealth

Case-based Reasoning

Case-based Reasoning

Improving medical decision-making by addressing key aspects such as patient movement and remote admission, training, store and forward and case management

Recurring Events

Recurring Events

Applying predictive analytics-led coverage across alerts and monitoring, e-record maintenance and incident escalation

Care Management

Care Management

Delivering remote and innovative care management services, including nursing triage, patient portal support services, patient care coordination, patient access management, and disease and wellness management

 

WNS Advantage

Domain Expertise & Global Footprint: WNS brings 15+ years of specialized experience to support more than 35 leading companies from 13 global delivery locations. Our expansive footprint and strategic delivery centers allow us to deliver our clients the benefit of reduced medical and administrative costs. We continue to invest in domain-driven automation and analytics to improve business outcomes. Our global talent pool comprises medical doctors, registered nurses, pharmacists, certified medical coders, data scientists, data modelers, data visualization specialists, transformation experts, F&A and reporting associates, and programmers. Apart from the HITRUST and URAC accreditations, we are also Quality Improvement Organizations (QIQ) certified – one of the few companies in our peer group to have achieved this certification.

Depth of Clinical Knowledge: Over the years, we have successfully augmented our clinical knowledge. We develop evidence-based clinical guidelines across multiple specialties such as radiology, cardiology, oncology, pain, spine and orthopedic, sleep care and specialty drugs. We have a dynamic clinical leadership team and staff, with ~110 medical doctors. We are also associated with 12 of the most renowned medical universities. We have managed to develop deep payer and provider relationships – we work with ~180K providers and our provider satisfaction scores are higher than the industry benchmarks. While the average healthcare industry Net Promoter Score (NPS) stands at 20, WNS scores much higher at 54, due to cutting-edge technological capabilities.