Technology Services

Transforming CX with EXPIRIUS – WNS, a Human-assisted Digitally Integrated Model

WNS leverages its proprietary and industry-first Digital Customer Experience (CX) model, EXPIRIUS, to help businesses capitalize on analytics-led, intelligent omni-channel customer conversations. It combines human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and consulting-led CX strategies. EXPIRIUS is a comprehensive, integrated and flexible model that brings into play remote work services / gig services to manage spikes in business volumes.