Theme: Striking the Balance: Navigating Digital Transformation and Human-Centric Customer Support in an Evolving Landscape
The 2023 Utility Week Consumer Vulnerability and Debt Conference will help industry to develop their customer debt and vulnerability strategies in these constantly evolving times, to reflect on the last 12 months and prepare for winter 23/24, and to harness the power of consumer insight and engagement to identify and support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through data and digitalisation, and consider new ways of working to serve and protect the customers most in need of help.
This event will witness discussions around the dynamics of debt, insights on changing strategies and expert opinions brings together valuable insights and expertise from industry leaders and professionals, addressing contemporary challenges, and their implications on your business. These interactive discussions aim to provide practical knowledge and real-world experiences for attendees.
WNS at the Event
WNS is the headline sponsor for the Debt and Vulnerability Conference.
WNS co-creates business transformation with 400+ global clients, including leading Energy and Utilities (E&U) companies to enable extraordinary end-customer experience across the meter-to-cash journey. We power the digital leap for E&U companies through our wide spectrum of smart solutions and services in the Electricity, Water and Natural Gas sectors.
We’ve won numerous accolades over the years, including recent ones such as ‘Utilities Project of the Year’ category at the GSA UK Awards 2023 and two Stevies in the ‘Customer Service Department of the Year’ and ‘Customer Service Team of the Year’ categories for the work WNS has done for a leading UK Utility company.
Relying on our deep industry knowledge, technology-enabled platforms, advanced analytics capabilities and digital transformation expertise, we help E&U companies to boost customer stickiness, reduce cost-to-serve, help collect unrealized revenue and enhance customer experience in a digital-first world.
Join us at our stand to discuss how WNS’ innovative solutions for Utilities including AI/ML solutions, customer interaction analytics, customer churn prediction, propensity to pay analytics, fraud analytics, consumption analytics, data mining of structured and unstructured data, speech and text analysis, and debt management analytics, deliver value to our clients globally.
Join us for an engaging discussion with Hayley Monks, SVP, Utilities, WNS, between 2:30 -3:00 pm. The discussion will focus on:
- How can we strike the right balance between digital and human-centric communication?
- What does a winning communication and engagement strategy look like?
Speaker
Hayley Monks
SVP, Utilities, WNS
We Look Forward to Meeting You!
To know more about our digital transformation capabilities, please fill in the inquiry form here or email marketing@wns.com.
Please fill in the below details and your preferred time slot to meet us at the event.