The travel ecosystem is changing fast. AI, digital platforms, new customer expectations and evolving commercial models are reshaping how travel organisations operate, serve customers and drive growth.
At FACTS 2026, WNS, part of Capgemini, will showcase how Intelligent Operations can help travel organisations combine deep industry expertise, AI, analytics and digital capabilities to simplify complexity, elevate experiences and deliver measurable business outcomes.
FACTS brings together leaders across corporate travel, aviation, business events, travel payments and expense management, making it an ideal forum to explore the future of connected, intelligent travel.
Why Meet WNS at FACTS 2026?
Discover how WNS helps organisations across the travel ecosystem move from fragmented processes and siloed data to more connected, agile and intelligent operations.
- Customer & Traveller Experience
Create more seamless, personalised and responsive experiences across the traveller journey using AI, analytics and digital technologies.
- Intelligent Travel Operations
Transform complex operational processes to improve efficiency, agility, accuracy and resilience across the travel value chain.
- Finance, Payments & Revenue
Modernise finance operations, strengthen controls, improve revenue assurance and enable smarter payment and expense processes.
- Loyalty & Customer Value
Use data, analytics and AI to deepen engagement, improve retention and maximise customer lifetime value.
- Digital Transformation
Modernise legacy processes and operating models by combining automation, AI and human expertise to accelerate transformation.
- AI at Enterprise Scale
Move beyond isolated pilots and embed AI into workflows, decisions and operations to create sustainable business impact.
Turning AI into Business Outcomes
AI has the potential to reshape every part of the travel ecosystem — but real value comes from operationalising it at scale.
WNS, part of Capgemini, helps organisations move from experimentation to enterprise deployment through a structured approach focused on:
AI Strategy | Enterprise Deployment | Business Outcomes
From identifying high-value use cases to redesigning workflows and scaling adoption, we help make AI practical, scalable and outcome-led.
Make it real.
Explore Intelligent Operations at Our Booth
Visit the WNS booth at FACTS 2026 to:
- Explore AI-led travel and hospitality use cases
- Experience interactive digital demonstrations
- Discuss transformation opportunities across customer, finance and core operations
- Learn how Intelligent Operations can improve efficiency and business outcomes
- Connect with our travel, digital transformation and industry leaders
Meet Our Team
Meet the WNS, part of Capgemini team at FACTS 2026 and explore how Intelligent Operations can help your organisation accelerate transformation and growth.
- Brian Quinn, Practice Leader, Travel & Hospitality – APAC
- Deborah Hudson, SVP Sales, Travel & Hospitality
- Tanuj Kala, Corporate SVP & Market Lead, Travel & Hospitality
- Gautam Khurana, Senior Director – Digital Transformation
- Hemanshu Kher, Marketing Head, Travel & Hospitality
Meet Us at FACTS 2026
Date: November 25–26, 2026
Venue: ICC Sydney, Australia Hall A
FACTS 2026 brings together corporate travel buyers, aviation leaders, meetings and events professionals, payments specialists and technology providers to explore the forces shaping the future of travel. FACTS Exhibition Prospectus - J…
Meet our team to discuss how WNS can help your organisation build more intelligent, connected and future-ready operations.
Connect with our travel and digital transformation experts to explore how AI and Intelligent Operations can help turn complexity into measurable business outcomes.
Book a Meeting with WNS at FACTS 2026
Please fill in the details below and provide your preferred time slot to meet us at the event.
FAQs
1. What is the focus of WNS at FACTS 2026?
WNS, part of Capgemini, will showcase how AI, analytics, digital capabilities, and industry expertise can enable intelligent travel operations, enhance customer experiences, and help travel organizations improve operational efficiency and business outcomes.
2. When and where is FACTS 2026 taking place?
FACTS 2026 takes place on November 25–26, 2026, at ICC Sydney, Australia Hall A. Attendees can connect with WNS experts to discuss intelligent operations, AI-powered solutions, and travel industry transformation.
3. How can AI improve travel operations?
AI can help travel organizations automate repetitive tasks, analyze operational data, support faster decision-making, personalize customer interactions, and improve service delivery. When integrated with effective processes and analytics, AI can also help organizations improve operational efficiency and scale digital transformation initiatives.
4. What business challenges can intelligent travel operations address?
Intelligent travel operations can help address fragmented processes, disconnected data, operational complexity, inconsistent customer experiences, inefficient finance processes, and challenges in scaling AI across the enterprise. By combining automation, analytics, and AI, travel organizations can work toward more efficient operations and improved customer experiences.
5. Who should meet WNS at FACTS 2026?
Corporate travel leaders, aviation and hospitality executives, travel management professionals, payments and expense specialists, and digital transformation leaders should consider meeting WNS at FACTS 2026 to explore AI-enabled operations, process optimization, customer experience improvements, and enterprise transformation opportunities.