WNS at IATA WFS/WPS 2026

Airlines are reimagining how they retail, engage passengers and manage financial operations. At WNS, part of Capgemini, we combine deep aviation expertise, AI and intelligent operations to help turn transformation priorities into measurable business outcomes.

Meet us at IATA World Financial Symposium & World Passenger Symposium 2026 to explore how intelligence can be applied across the airline journey—from retail and distribution to passenger experience and financial operations.

Intelligent Business Operations Where aviation meets AI

AI is creating new possibilities across the aviation value chain, but realizing its full potential requires the right combination of domain expertise, technology and operational execution.

WNS, part of Capgemini, brings these capabilities together to help airlines simplify operations, improve decision-making, enhance customer experiences and drive stronger commercial and financial outcomes.

The Aviation AI Factory

Turning intelligence into value across the airline journey

Move beyond isolated AI use cases to scalable, enterprise-wide impact.

Our Aviation AI Factory brings together aviation expertise, data, AI and intelligent operations to help airlines identify high-value opportunities, accelerate deployment and translate intelligence into measurable outcomes.

Retail & Distribution | Passenger Experience | Financial Operations

Make it real.

Explore Our Focus Areas

• Retail & Distribution

  As airline retailing evolves, carriers need to modernize processes while managing complexity across platforms, distribution channels and operations.

  Explore how WNS can support:

  • Offers & Orders transformation support
  • Retail and distribution operations
  • Platform testing and operational enablement
  • Revenue assurance
  • Commercial analytics and AI
  • Process transformation across the retailing lifecycle

• Passenger Experience

  Creating seamless, personalized journeys requires intelligence across every passenger interaction.

  Explore capabilities across:

  • Digital customer experience
  • AI-enabled customer operations
  • Loyalty optimization
  • Passenger servicing
  • Disruption management
  • Personalization and next-best-action
  • Airport and baggage analytics

• Financial Operations

  Airline finance functions need greater speed, accuracy and intelligence while managing increasingly complex transactions and revenue flows.

  Explore how WNS helps transform:

  • Revenue accounting
  • Revenue assurance
  • Finance and accounting operations
  • Payments and reconciliation
  • Intelligent automation
  • Financial analytics and decision support

From AI Opportunity to Business Value

WNS helps aviation organizations connect AI with real operational priorities to:

• Improve productivity and efficiency
• Strengthen revenue and financial controls
• Accelerate decision-making
• Enhance passenger experiences
• Reduce manual intervention
• Unlock greater value from data
• Scale AI across business operations

Meet WNS at Booth #26

Visit us at Booth #26 to meet our aviation experts and discuss how intelligent operations and AI can support your priorities across retail, passenger experience and financial operations.

Whether you are modernizing airline retailing, transforming customer operations, strengthening revenue assurance or reimagining finance, we would welcome the opportunity to exchange perspectives and share relevant use cases.

Meet Our Experts

Connect with our aviation, operations, digital and transformation leaders at IATA WFS/WPS 2026.

• Brian Quinn, Practice Leader, Travel & Hospitality - APAC
• Deborah Hudson, SVP Sales, Travel & Hospitality
• Chandrashekar Kasibhatla – Direct, Travel & Hospitality
• Hemanshu Kher – Marketing Head, Travel & Hospitality
• Shubhrajit Choudhury - Senior Consultant - Digital Transformation

About WNS

WNS, part of Capgemini, is an intelligent operations company that combines deep industry expertise with AI, analytics, digital capabilities and human ingenuity to help organizations transform business processes and deliver measurable outcomes.

With extensive experience across the aviation industry, WNS supports airlines and aviation organizations across customer experience, commercial operations, finance, analytics and enterprise transformation.

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