Discover how WNS, part of Capgemini, is bringing together deep aviation expertise, AI and intelligent operations to help airlines and airports transform passenger experiences, protect revenue and improve enterprise performance.
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About the World Aviation Festival
The World Aviation Festival brings together leaders from airlines, airports and the wider aviation ecosystem to explore the technologies, operating models and partnerships shaping the industry’s future.
At World Aviation Festival 2026, WNS, part of Capgemini, will showcase how aviation organizations can move beyond isolated AI pilots and deploy intelligence across the enterprise.
By combining aviation domain expertise with Agentic AI, analytics, smart applications and intelligent operations, we help organizations address complex challenges across customer experience, commercial operations, revenue and finance, MRO, cargo, procurement and connected operations.
Our Focus at WAF 2026
The Aviation AI Factory
A structured approach that helps aviation organizations move from AI strategy and use-case identification to enterprise deployment and measurable business outcomes.
Agentic AI in Action
Purpose-built AI agents and smart applications designed to support decision-making, automate complex workflows and augment airline and airport teams.
Intelligent Aviation Business Operations
Domain-led transformation across the aviation value chain, connecting data, technology, workflows and human expertise.
AI at Enterprise Scale
Moving AI beyond experimentation through responsible deployment, operational integration and outcome-led transformation.
Explore Our Aviation Solutions
Digital Customer Experience
Transform passenger servicing with AI-enabled voice, chat and email support, conversational experiences, intelligent training and multi-GDS queue management.
Loyalty Optimization
Build stronger customer relationships through advanced analytics, personalized engagement, next-best-action recommendations and connected loyalty experiences.
Smart Airports
Create more connected and efficient airport operations by combining intelligent workflows, data-led decision-making and digital technologies.
Operational Excellence
Improve resilience, productivity and service delivery across airline and airport operations through AI-enabled orchestration and intelligent operations.
Revenue Assurance
Protect and optimize revenue through intelligent fare audits, revenue accounting, leakage detection and advanced commercial analytics.
Finance Transformation
Modernize finance operations with AI-enabled processes, intelligent automation and data-driven decision support.
Engineering and Maintenance
Reimagine MRO and engineering operations through augmented maintenance, robotic inspection and intelligent assistance for technical teams.
Cargo Operations
Improve cargo visibility and efficiency through intelligent document digitization, smart routing, flight tracking and AI-enabled communication.
Intelligent Procurement
Transform procurement through AI-enabled category management, supplier-risk management and stakeholder purchasing support.
Join Our Sessions at WAF 2026
Customer Experience Panel
Redefining the Customer Experience of the Future: How Can Airlines Deliver Effectively for All Passengers?
Track: Customer Experience
The panel will explore how airlines can use technology, data and cross-industry collaboration to create more inclusive, connected and personalized passenger experiences.
Discussion Themes
- Using technology to serve passengers with different needs and expectations
- Building a 360-degree view of the traveler
- Turning personalization and segmentation into meaningful experiences
- Supporting passengers with additional needs throughout their journeys
- Connecting airport and onboard experiences through effective collaboration
Panelists
- Karla Vargas, Director CX, Viva
- Hakan Sogut, SVP Customer Solutions, Turkish Airlines
- Renato Ramos, VP Strategy, Star Alliance
- Jitender Mohan, EVP & BU Head, Travel & Hospitality, WNS
Airline and Airport Collaboration Keynote
Session title and speaker to be announced.
AI Track Presentation
One Memory, Every Touchpoint
Date: October 15, 2026
Time: 12:30–12:45 PM
Every airline has personalization in every channel, but continuity in none.
What changes when AI stops simply recommending and starts anticipating, creating one memory of the traveler that moves from the app to the gate to the seat?
Mahesh Veda of United Airlines and Jitender Mohan of WNS will explore how airlines can connect digital, airport and onboard interactions to create a continuous, context-aware traveler experience.
The session will examine how AI, loyalty data and real-time customer insights can simplify journeys, strengthen engagement and unlock new revenue opportunities.
Key Themes
- Moving from channel-level personalization to journey-level continuity
- Using AI to anticipate traveler needs and determine the next best action
- Connecting app, airport, gate and onboard experiences
- Bringing together e-commerce, loyalty, customer data and operations
- Converting personalization into stronger engagement, loyalty and enterprise value
Speakers
Mahesh Veda
Managing Director,
Digital Channels & Loyalty, United Airlines
Mahesh brings extensive experience across the airline and technology sectors. In his current role, he drives growth by integrating e-commerce, loyalty and data-led personalization across the traveler journey.
Raj Sivakumar
Head – Global Aviation Practice
Raj brings over three decades of aviation industry experience, having worked with and helped transform airlines across multiple geographies. Raj combines deep airline operating experience with technology and transformation expertise, helping aviation organizations drive growth, operational efficiency and business transformation.
Why Meet WNS at WAF?
WNS combines deep aviation expertise with AI, analytics, digital technologies and intelligent operations to address the industry’s most pressing business challenges.
Meet our experts to:
- Experience AI agents and smart aviation applications in action
- Explore opportunities across airlines, airports, MRO and cargo
- Identify high-impact AI use cases for your organization
- Understand how to move from AI pilots to enterprise deployment
- Improve passenger experience, protect revenue and optimize operations
- Build a transformation roadmap linked to measurable outcomes
Meet the Team
Meet the aviation leaders, transformation experts and client partners who will represent WNS, part of Capgemini, at the World Aviation Festival 2026.
Connect with our team to discuss your priorities across passenger experience, AI, airline and airport operations, revenue, finance, MRO and enterprise transformation.
- Jitender Mohan, EVP & BU Head, Travel & Hospitality
- Raj Sivakumar, Global Aviation Practice Head
- Percy Fitter, Global Aviation Delivery Head
- Shweta Sharma, Transformation Director
- Casper Hopkinson, SVP, Client Partner - Europe
- Mark Hollander, SVP - Americas
- Oliver Nicholls, SVP - Europe
- Hemanshu Kher, General Manager - Marketing
Book a Meeting with Our Team
Visit the WNS booth to explore how we are shaping the next era of aviation with Agentic AI.
Meet our aviation experts, experience our solutions and discuss how intelligent operations can help address your most pressing business priorities.
Aviation expertise. AI at scale. Real outcomes.
MAKE IT REAL.
Schedule a meeting
Please fill in the details below and provide your preferred time slot to meet us at the event.
FAQs
1. What is the World Aviation Festival 2026?
The World Aviation Festival 2026 is an aviation industry event that brings together airline executives, aviation technology leaders and industry experts to discuss emerging trends, technology innovations and the future of air travel.
2. Will WNS participate in the World Aviation Festival 2026?
Yes. WNS will participate in the World Aviation Festival 2026 to engage with aviation industry leaders and showcase its capabilities in areas including digital transformation, customer experience, analytics and operational excellence.
3. What aviation solutions does WNS offer?
WNS provides aviation solutions across customer experience, revenue management, analytics, finance and accounting, procurement, digital transformation and intelligent automation, helping airlines address business and operational challenges.
4. How can WNS help airlines improve customer experience?
WNS combines aviation domain expertise, analytics, digital technologies and AI-driven solutions to help airlines enhance customer journeys, personalize interactions, improve service delivery and drive operational efficiency.
5. What role does AI play in WNS aviation solutions?
WNS leverages AI and advanced analytics to help aviation organizations improve decision-making, automate processes, personalize customer experiences and identify opportunities to enhance operational performance.
6. How can I connect with WNS at the World Aviation Festival 2026?
Visitors can connect with WNS representatives during the World Aviation Festival 2026 to discuss aviation industry challenges and explore relevant WNS solutions, capabilities and potential areas of collaboration.