The EMACS Conference 2026, hosted by Chartwell, brings together utility leaders across customer operations, billing, collections, payments and revenue management.
The conference explores how utilities are using AI, analytics and intelligent operations to improve customer outcomes, strengthen revenue performance and navigate increasing operational complexity.
Attendees will gain practical insights through utility case studies, peer discussions and conversations on:
- Customer operations and experience transformation
- Billing, payments and collections
- AI and advanced analytics
- Revenue recovery and operational efficiency
WNS, Part of Capgemini at EMACS 2026
Kilo Watt Sponsor | Booth #211
WNS, now part of Capgemini, combines deep utilities expertise with AI, analytics and intelligent operations to help utilities transform the meter-to-cash lifecycle.
We help utilities:
- Reduce cost-to-serve through intelligent automation
- Improve collections and revenue recovery through predictive analytics
- Modernize customer operations across billing, payments and service
- Make smarter decisions with AI-powered insights and operational visibility
Our capabilities span
Meter-to-Cash Transformation | Smart Collections | Billing & Payments | Customer Operations | AI & Analytics
Featured Speaking Session
Utilities Don't Have a Data Problem. They Have a Decision Problem.
Date: September 24, 2026
Time: 2:35 – 3:15 PM
Utilities have invested heavily in data, AI and analytics, but many critical decisions across customer operations, billing and collections remain reactive.
This session explores how predictive analytics, AI and operational intelligence can help utilities make smarter decisions, improve customer outcomes and strengthen revenue recovery.
Speaker
Nikhil Desai
Senior Director, Utilities Analytics, WNS, Part of Capgemini
With 15+ years in data science, AI and business transformation, Nikhil works with leading utilities to apply analytics and AI across customer operations, billing, collections and revenue management.
Why Meet Us at EMACS
Utility leaders are balancing rising customer expectations, cost pressures and revenue challenges.
At EMACS, let's explore:
- How AI is transforming collections and revenue recovery
- Where analytics can drive measurable operational impact
- How utilities can connect customer experience, billing and collections across the meter-to-cash value chain
- What it takes to build more intelligent meter-to-cash operations
Meet Our Leaders
Aniket Godbole
Corporate VP, CX, North America
(Leading CX and Contact Center Modernization programs)
Aniket.Godbole@wns.com
Carlos Zapatero
SVP, Sales, Utilities, North America
(Driving AI-led Meter to Cash Transformation for global utilities)
Carlos.Zapatero@wns.com
Nikhil Desai
Sr. Director Utilities, Analytics
(Enabling smarter decisions and insights through AI and analytics)
Nikhil.Desai@wns.com
Let's Connect at EMACS 2026
Meet our team to explore how WNS, part of Capgemini, can help you improve customer experience, strengthen collections, modernize operations and unlock greater value from AI and analytics.
Schedule a meeting with our team at EMACS
Please fill in the details below and provide your preferred time slot to meet us at the event.
FAQs
1. What is EMACS Conference 2026?
EMACS Conference 2026 is a utilities industry conference hosted by Chartwell that brings together utility leaders to discuss customer operations, billing, collections, payments, revenue management, AI and advanced analytics.
2. When and where is EMACS Conference 2026 being held?
EMACS Conference 2026 is being held September 22–24, 2026. WNS, part of Capgemini, will participate as a Kilo Watt Sponsor and will be available at Booth #211.
3. Where can I meet WNS at EMACS Conference 2026?
You can meet the WNS, part of Capgemini, team at Booth #211. WNS will showcase capabilities across meter-to-cash transformation, smart collections, billing and payments, customer operations, and AI and analytics.
4. Is WNS speaking at EMACS Conference 2026?
Yes. Nikhil Desai, Senior Director, Utilities Analytics, WNS, part of Capgemini, will speak on “Utilities Don't Have a Data Problem. They Have a Decision Problem.” The session is scheduled for September 24, 2026, from 2:35–3:15 PM.
5. What will WNS showcase at EMACS Conference 2026?
WNS will showcase AI, analytics and intelligent operations solutions that help utilities reduce cost-to-serve, improve collections and revenue recovery, modernize customer operations, and make smarter decisions across the meter-to-cash lifecycle.