Business travel is becoming increasingly connected, personalized and time-sensitive. Yet the operations behind it often remain fragmented across systems, channels, policies and teams.
This fragmentation creates greater dependency on manual servicing, increases cost-to-serve and makes it harder to deliver fast, consistent and resilient traveler experiences.
WNS, part of Capgemini, helps travel organizations move from fragmented processes to Intelligent Operations by connecting people, data, AI and workflows across the travel lifecycle.
Meet us at GBTA Convention 2026 to explore how Intelligent Operations can help organizations anticipate traveler needs, guide decisions, automate execution and deliver measurable business outcomes.
Why Meet WNS at GBTA Convention 2026?
Discover how our AI-enabled travel solutions help simplify complex operations, empower agents and improve traveler outcomes.
TravelBuddy – An AI-native Travel Ecosystem
TravelBuddy brings booking, servicing and policy enforcement together within a unified travel ecosystem.
It enables:
- End-to-end management across bookings, changes, cancellations and disruption
- AI-driven policy enforcement at the point of booking
- Integration across travel systems, channels and workflows
- Personalized recommendations based on traveler context and preferences
- Real-time insights that support faster, smarter travel decisions
- Proactive communication and assistance throughout the journey
AutoAssist – AI-powered Travel Execution
AutoAssist operates as an AI workforce that automates routine, repetitive and high-volume travel processes.
It enables:
- Automation of PNR creation, queue management, ticketing and exchanges
- Email, chat and workflow orchestration across channels
- Faster processing of booking and servicing requests
- Reduced dependency on manual agent effort
- More accurate and consistent servicing outcomes
- Seamless escalation to human agents for complex exceptions
Together, They Transform Travel Operations
TravelBuddy orchestrates the travel ecosystem.
AutoAssist executes the work.
Together, they help travel organizations achieve:
- Lower cost-to-serve
- Higher agent productivity
- Faster turnaround times
- Stronger policy compliance
- More consistent service delivery
- Improved traveler experiences
- Greater operational resilience
Move from Manual Servicing to Intelligent Orchestration
Intelligent Operations extends beyond individual tools or automation use cases. It redesigns how work gets done by connecting AI, data, workflows and human expertise across the operating model.
Explore how WNS can help your organization:
- Deliver high-touch, policy-aware traveler care at scale
- Respond faster to disruption and changing traveler needs
- Equip agents with contextual information and next-best actions
- Resolve more traveler requests through intelligent automation
- Improve service consistency across channels and geographies
- Translate operational signals into faster decisions and actions
Visit Us at Booth #2522
Meet our travel industry experts and experience how AI-led orchestration can simplify travel workflows, improve efficiency and deliver better outcomes for travelers, agents and the enterprise.
Whether your priority is traveler servicing, agent productivity, policy compliance, disruption management or cost optimization, our team would welcome the opportunity to discuss your goals.
Meet the Team
Jitender Mohan
EVP & Business Unit Head
- Travel & Hospitality
Tanuj Kala
Corporate SVP - Client Services
Valerie Luyk
Senior Vice President – Sales
Zolon A Wilkins
Corporate Senior Vice President - Sales
Hemanshu Kher
Vice President - Marketing
Book a Meeting
Schedule a one-to-one meeting with our leadership and travel transformation experts at GBTA Convention 2026.
Complete the form and select your preferred time to explore how your organization can move from fragmented, manual travel processes to connected Intelligent Operations.
About WNS
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations company. We combine deep travel domain expertise with AI, analytics, digital capabilities and human ingenuity to help organizations transform operations and deliver smarter business outcomes.
FAQs
1. What is the focus of the "Smarter Travel Starts with Intelligent Operations" event?
This event explores how intelligent operations, artificial intelligence (AI), analytics, and automation are transforming the travel industry by improving operational efficiency, enhancing customer experiences, and driving business growth.
2. Who should attend this event?
The event is designed for travel industry executives, operations leaders, digital transformation professionals, customer experience leaders, and decision-makers looking to leverage intelligent operations and AI-driven solutions.
3. How are AI and analytics transforming the travel industry?
AI and analytics enable travel organizations to optimize operations, personalize customer experiences, improve decision-making, reduce costs, enhance forecasting capabilities, and drive operational excellence.
4. What business benefits can intelligent operations deliver for travel companies?
Intelligent operations can help travel companies improve efficiency, increase revenue opportunities, enhance customer satisfaction, reduce operational costs, and strengthen business resilience.
5. What topics will be covered during the event?
The event will cover intelligent operations, AI-powered transformation, travel analytics, automation, operational excellence, customer experience enhancement, and emerging trends in the travel industry.