Introduction
WNS, Part of Capgemini will be present at Utility Week Live 2026 as a Challenge Speaking Session Sponsor.
Rising bills, increasing customer debt, and growing vulnerability are placing significant pressure on utilities.
Addressing affordability is no longer just a policy or regulatory requirement. It is an operational challenge that requires better use of data, stronger processes, and more effective customer engagement.
Join us at the event to see how utilities are turning affordability challenges into measurable operational outcomes.
Meet Us at Utility Week Live
Booth A56
Meet us at Booth A56 as part of Capgemini’s presence at the event.
Explore how WNS helps utilities transform customer and revenue operations across the meter-to-cash lifecycle, with a focus on:
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Reducing cost to serve
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Improving collections performance and cash flow
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Enhancing customer experience across channels
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Supporting vulnerable customers through targeted and empathetic engagement
Bridging the Affordability Gap
Customer and Communities Stage
With rising bills and escalating debt levels, utilities must rethink how they support customers at risk.
This session will explore how organisations are using data-driven insights, streamlined operations, and proactive engagement to support vulnerable customers, reduce debt, and rebuild trust.
WNS Speaker
Angela Booth
SVP and Head of Business Development, Utilities, UK and Europe
Session Topic:
Insight is not enough - Operationalising data to close the affordability gap
Our Capabilities
WNS, Part of Capgemini combines domain expertise, operational delivery, and advanced analytics to transform customer, revenue, and finance functions.
Core Capability Areas
Smart Collections and Debt Management
AI-led segmentation, prioritisation, and treatment strategies to improve recovery while protecting customer relationships
Customer Experience and Contact Centre Operations
Omnichannel, empathy-led engagement models designed to improve outcomes and satisfaction
Billing and Revenue Operations
Improved billing accuracy, reduced disputes, and streamlined back-office processes
Finance and Accounting (F&A)
End-to-end finance transformation including order-to-cash, record-to-report, and working capital optimisation
Procurement Services
Spend optimisation, supplier management, and procurement process efficiency
Advanced Analytics and AI
Predictive insights to enable proactive decision-making across the customer and revenue lifecycle
Meet Our Leaders
Why Connect With Us
We help utilities move beyond insight to execution.
Our approach focuses on delivering measurable outcomes:
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Improved collections performance without compromising customer trust
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Reduced cost to serve across customer, finance, and operational functions
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Better identification and support of vulnerable customers
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Integrated, data-driven decision-making across the enterprise
Book a Meeting
Connect with our team at Booth A56 to discuss your priorities and explore how we can support your organisation.
Please share your details and preferred time to meet.