The Problem: Travel Operations Are Still Too Manual
Corporate travel continues to be driven by fragmented systems and high-touch servicing.
- Significant dependency on manual, agent-led interactions
- Rising cost-to-serve due to offline bookings and servicing
- Increasing pressure on agents handling low-value transactions
The result is slower response times, higher costs and inconsistent traveler experiences.
Our Approach: Intelligent Operations for Travel
At WNS, part of Capgemini, we help travel organizations move from manual, fragmented processes to AI-led intelligent operations across the travel lifecycle.
At GBTA APAC 2026, we are showcasing how this transformation is enabled through:
TravelBuddy – AI-native travel ecosystem
TravelBuddy brings together booking, servicing and policy enforcement into a unified platform.
- End-to-end lifecycle management: booking, changes, cancellations and disruption handling
- AI-driven policy enforcement at the point of booking
- Seamless integration across systems and channels
- Real-time insights for smarter travel decisions
AutoAssist – AI-powered execution
AutoAssist functions as an AI workforce, automating routine and high-volume operations.
- Automation of PNR creation, queue handling, ticketing and exchanges
- Email, chat and workflow orchestration across channels
- Reduction in dependency on manual agent effort
- Faster and more accurate servicing outcomes
Together, They Transform Travel Operations
TravelBuddy runs the ecosystem.
AutoAssist runs the work.
This enables:
- Lower cost-to-serve
- Higher agent productivity
- Faster turnaround times
- Improved traveler experience
Visit Us at Booth #19
Meet our team to explore how intelligent operations can simplify travel workflows, improve efficiency and enhance traveler experience.
See how AI-led orchestration is helping organizations move from manual servicing to smarter, scalable operations.
Meet the Team
- Tanuj Kala, Corporate VP – Client Services
- Brian Quinn, Corporate VP – Client Services
- Deborah Hudson, Senior VP – Sales
- Hemanshu Kher, General Manager – Marketing
Connect with our experts to understand how your organization can move from: Manual servicing → Intelligent orchestration
About WNS
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations company. We combine deep travel domain expertise with AI, analytics and digital capabilities to help organizations transform operations and deliver smarter outcomes.