The Innovate Utility Customer Experience Conference 2026 (IUCX) is the leading annual gathering for utility customer experience leaders across North America.
Bringing together electric, gas, and water utilities, IUCX delivers practical, role-based insights across the entire meter-to-cash lifecycle. From billing and collections to contact center transformation and digital CX, the conference focuses on what utilities need to do today to meet rising customer expectations while managing cost, complexity, and regulatory pressure.
Across two high-impact days, attendees gain access to:
- Proven CX transformation strategies from leading utilities
- Real-world case studies across billing, collections, and service operations
- Emerging innovations in AI, analytics, and digital engagement
- Peer-led discussions with senior utility leaders at different stages of their CX journey
WNS (Part of Capgemini) at IUCX 2026
Visit us at Booth #331
WNS, now part of Capgemini, brings together deep utility domain expertise with global scale and advanced AI capabilities to help utilities reimagine customer experience and operations end-to-end.
We partner with leading energy and utility organizations to deliver AI-powered, human-led transformation across the meter-to-cash value chain.
What we help utilities achieve:
- Reduce cost-to-serve through intelligent automation and process optimization
- Improve collections performance with predictive analytics and segmentation-led strategies
- Enhance customer experience with empathy-led digital and assisted channels
- Drive smarter decisions using AI-powered insights and real-time operational visibility
Our solutions span:
- Smart collections and debt management
- Customer experience transformation
- Contact center operations and optimization
- Advanced analytics and AI-led decisioning
WNS’ leadership in the utilities space is recognized by:
Why Meet Us at IUCX
Utilities today are navigating a complex mix of rising customer expectations, cost pressures, and operational disruption.
At IUCX, we’re not just showcasing capabilities, we’re bringing practical, outcome-led conversations on:
- How leading utilities are transforming collections without compromising customer experience
- Where AI is delivering measurable impact today across CX and operations
- What a future-ready, resilient meter-to-cash ecosystem looks like
Meet Our Leaders at IUCX 2026:
Aniket Godbole
Corporate VP, CX, North America
(Leading CX and Contact Center Modernization programs)
aniket.godbole@wns.com
Carlos Zapatero
SVP, Sales, Utilities, North America
(Driving AI-led Meter to Cash Transformation for global utilities)
Carlos.Zapatero@wns.com
Let’s Connect at IUCX 2026
Planning your time at IUCX?
Schedule a meeting with our team at Booth #331 to explore how you can accelerate CX transformation and deliver measurable business outcomes.
Fill in your details and preferred time slot below, and we’ll take care of the rest.