The Credit & Collections Symposium is one of North America’s premier annual events dedicated exclusively to utility credit and collections professionals.
The event brings together vice presidents, directors, managers, supervisors, analysts, and revenue leaders to discuss evolving challenges in:
- Rising arrears and bad debt
- Working capital pressure
- Customer financial vulnerability
- Regulatory scrutiny
- AI-led transformation in collections
WNS at the Symposium :
WNS is proud to be a Platinum Sponsor at this year’s Symposium.
We are also a Technology Showcase Sponsor, presenting our solution during the Day 1 afternoon session (March 16th).
WNS co-creates business transformation with 700+ global clients, including leading Energy and Utilities (E&U) companies, to enable delightful end-customer experience across the meter-to-cash journey. We power the digital leap for E&U companies through our broad spectrum of intelligent services and solutions, such as Smart Collections, Billing, Digital Transformation, Data and Analytics, Contact Center operations and more.
Technology Showcase Presentation
AI-Powered Closed-Loop Collections for Utilities
During the Technology Showcase, WNS will present an AI-powered, closed-loop collections ecosystem purpose-built for utilities , connecting customer engagement, portfolio performance, and regulatory accountability.
What We’ll Demonstrate
AURA – Agentic AI Collections Agent
Detects vulnerability in real time, evaluates affordability, and executes compliant, structured resolutions end-to-end.
Collections Command Center – AI-Enhanced Operations Platform
Provides portfolio visibility, DSO and roll-rate monitoring, predictive prioritization, and AI-driven interaction intelligence across channels.
Business Impact
- Up to 50% uplift in collection rates
- 20–30% reduction in cost to serve
- 10–20% reduction in bad debt
- Improved FCR, CSAT, and agent productivity
Built for Regulated Utility Environments
Designed with embedded AI governance, including bias monitoring, human oversight, compliance safeguards, and full audit traceability.
Transparent. Accountable. Defensible.
Meet the WNS Team at the 2026 Symposium :
Planning to attend the 2026 Credit & Collections Symposium?
Schedule time with WNS to discuss your collections strategy, working capital priorities, and AI-led transformation roadmap.
Please complete the form below and share your preferred meeting time.