The Phocuswright Conference convenes the most influential leaders across the global travel technology ecosystem - from airlines, TMCs, and OTAs to hospitality brands, mobility innovators, and travel start-ups. It is where industry growth agendas are shaped, emerging technologies are evaluated, and the future of traveler engagement is defined.
As an exhibitor, WNS, now a part of Capgemini - will showcase how we co-create intelligent travel enterprises powered by AI, advanced analytics, automation, and deep domain expertise.
Our Focus at The Hospitality Show 2025
- Traveler Intelligence & Personalization
Hyper-personalized engagement that drives conversion and loyalty.
- Operational Resilience at Scale
Disruption management, automated changes/cancellations, and frontline excellence.
- Revenue Optimization & Digital Distribution
Intelligent fare audit, pricing analytics, and channel performance insights.
- Corporate Travel Transformation
VIP servicing, NDC workflows, finance automation, and audit excellence.
Solution Showcase
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WNS Change & Cancellation Solution (WC2) – Automated change/cancel workflows for GDS + NDC
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WNS Agent Assist Platform – GenAI virtual SME + guided workflows
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Commission, Refund & Leakage Intelligence – Faster recovery, stronger controls
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Data & Analytics Platforms – Conversion, demand, ancillary & DSAT insights
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Finance & Back-office Digitization – Stronger compliance and speed in operations
Why Meet Us at Phocuswright
Our human-led, AI-powered approach delivers outcomes such as:
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30–35% higher productivity
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7–10% improvement in first-contact resolution
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10–15% CSAT uplift
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99%+ accuracy across critical processes
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Improved margins with scalable digital operations
Meet the Team
Join our leaders and solution experts shaping the next wave of travel experience:
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Tanuj Kala, Practice Leader, Travel Management & Corporate Travel
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Zolon A Wilkins, Chief Growth Officer, Travel & Hospitality
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John Donaldson, SVP, Travel & Hospitality
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Mark Hollandar, SVP, Travel & Hospitality
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Hemanshu Kher, Marketing Lead
Book a Meeting
Secure your slot with our team at The Phocuswright Conference and explore how WNS can help you co-create smarter travel enterprises.