The World Aviation Festival brings together global leaders from aviation industry and beyond, including travel innovators to shape the future of aviation. As a proud sponsor at WAF 2025, WNS will showcase how we co-create smarter travel and hospitality businesses with our clients - blending domain, digital, and human expertise to deliver resilience and growth.
Our Focus at WAF
- Co-creating with Clients – Partnering with leading airlines, OTAs, and TMCs to build smarter, future-ready travel ecosystems.
- AI-powered Platforms – Proprietary solutions including WC2 (Change & Cancellation Automation), TravelBuddy, Knowra+, and COMMAI that transform customer servicing, operations, and analytics.
- Deep Domain Excellence – Over 20 years of travel expertise driving innovation across passenger experience, airline operations, and travel distribution.
- Human Ingenuity – Contextual expertise from our teams, ensuring solutions are designed to deliver measurable business impact.
Spotlight Solutions
- WNS Change & Cancellation Solution (WC2)
End-to-end automation that simplifies airline ticket servicing, streamlines disruption handling, and enhances traveler satisfaction.
- WNS Corporate Travel Management Solution
AI-powered platform that elevates business travel through proactive updates, self-service, and personalized traveler interactions.
- WNS Agent Decision Support Platform (Knowra+)
Knowledge automation for contact centers, enabling faster resolutions, reduced AHT, and superior customer experience.
- WNS Conversational AI Solution (COMMAI)
Conversational AI that powers seamless travel bookings, servicing, and post-booking support at scale.
Join Our Panel at WAF 2025
Panel: How can airlines accelerate digital adoption to meet passenger expectations?
📅 Date & Time: October 8, 2025 | 3:00 PM – 3:45 PM
📍Location: Customer Experience / Track 2 / Pavilion 1
About the Session
This interactive panel will explore how AI-powered insights are transforming the aviation industry — from driving tailored offers and targeted advertising to enabling next-gen passenger engagement. The discussion will move beyond AI hype, focusing on practical applications that airlines are using today to deliver value, efficiency, and personalization at scale.
Panelists:
- Quincy Hunte, Qatar Airways
- Brit Haarmans, TUI
- Vijay Dheap, RozieAI
- Jerry Angrave, Empathyce
- Jitender Mohan, WNS Global Services UK Ltd
Key Themes:
- Leveraging AI/ML for smarter passenger engagement
- Practical adoption strategies for digital acceleration
- Enhancing customer experience through tailored offers and disruption management
- Creating future-ready airline operations with technology
Why Meet WNS at WAF?
WNS empowers travel and hospitality businesses to scale effortlessly, adapt swiftly, innovate continuously, and lead resiliently. By blending AI-powered platforms with deep domain excellence and human ingenuity, we help clients navigate current complexities and become future-ready with confidence.
The outcome: Simplified operations, stronger risk oversight, accelerated digital initiatives, and experiences that drive market distinctiveness.
Meet Us at Booth #1-172
- See demos of our platforms – WC2, TravelBuddy, Knowra+, COMMAI
- Connect with aviation experts and industry leaders
- Discover how WNS helps you Co-create Smarter Travel and Hospitality Businesses
Secure your slot with our team at WAF 2025 and explore how WNS can help you outsmart the future of aviation.