Time: 6.30 pm to 7.30 pm IST
Global enterprises are investing significantly in Generative AI (Gen AI) initiatives for their Customer Experience Management (CXM) operations, driven by the promise of transformative benefits like personalized interactions and actionable insights. However, successful Gen AI implementation demands organizations build capabilities in technology, data, people, change and processes, with current readiness levels varying considerably across industries.
Join us as we explore the current state of enterprise readiness for Gen AI adoption in CXM. We will address the following key questions:
- What are the essential prerequisites for organizations to effectively adopt Gen AI in CXM operations, and how ready are organizations across these parameters?
- How does the readiness to adopt Gen AI in CXM operations vary across industries?
- What are the major challenges organizations face in Gen AI adoption, and how can CXM providers assist in overcoming these challenges?
Speakers
- Sanjay Jain, Chief Business Transformation Officer, WNS
- Sharang Sharma, Vice President, Everest Group
Who should attend?
- Customer experience leaders
- Chief customer officers
- SVP customer experience
- Head of outsourcing
- Procurement managers