With growing complexities in back-office operations in the travel sector, the competitive edge is being defined by speed-of-service at the right price, without loss of revenue. Hence, it is imperative for travel companies to implement robust transaction processes, drive real-time customer communication, and track fraudulent transactions. A key barrier to achieving these goals is the people-intense mid- and back-office processes, built on legacy systems. And the legacy architecture of Global Distribution and Passenger Service Systems (GDSs / PSSs) make it difficult to identify and work on PNRs based on business requirements.
QbaySM – our proprietary and industry-recognized automated queue distribution workforce and productivity management tool – empowers floor supervisors and process managers to improve operations, minimize costs and enhance customer service. The solution is a fully automated, cloud-hosted workflow management platform that can distribute and manage back-office transactions across centers and geographies.