The WNS Advantage
We streamline operations with the right combination of best-in-class talent, processes and technology to create a positive and consistent customer experience.
Domain Expertise: WNS has a strong leadership team with more than 15 years of core telecom domain experience, and subject matter experts handpicked from the industry. This allows us to provide expert services across multiple lines of business such as telephony, broadband, Voice Over Internet Protocol (VOIP) and subscription TV, and across multiple functions (sales, fulfillment, assurance, billing, collections and technical support) for both large corporates, and small and medium enterprises.
Customer Care: Our next generation customer services are based on technology- and analytics-driven multi-channel customer interaction frameworks. These enable our clients to deliver immense value to their customers. These frameworks encompass critical features such as self-serve, social Customer Relationship Management (CRM), loyalty management and much more. Every process is mapped and managed rigorously through a set of agreed-upon metrics and Key Performance Indicators (KPIs).
Research and Analytics: We deploy advanced analytics and research to provide qualitative and quantitative business insights that assist our clients to take informed business decisions and turn service requests into sales. Our capabilities in customer experience and web traffic analysis, combined with our strengths in contact center analytics (volume forecasting, capacity planning and staffing optimization) transform the way clients build and manage relationships with customers.