A Proprietary Platform to Re-define Less-Than-Truckload (LTL) Billing
Leveraging the Trifecta of Domain expertise, Machine Learning and Artificial Intelligence.

Shipping & Logistics (S&L) companies are in the midst of an unprecedented change as digitization rapidly gains ground in the industry. While carriers have invested in digitizing various areas of the supply chain, some gaps remain. The processing of Bill of Lading (BoL) is still a labour-intensive, time-consuming and paper-based process.

The completely manual, repetitive and error-prone BoL process results in numerous challenges:

  • Multiple templates used for billing documents by various truckers often lead to inconsistencies
  • Errors in data capture due to manual data entry adversely impact productivity, delivery and invoicing
  • Delays in receiving shipment information leaves little time for planning operations resulting in higher empty miles
  • Process inefficiencies leading to higher turnaround time and delays in revenue collection

 

WNS Malkom: A Proprietary Digital Billing Platform

WNS Malkom, a proprietary platform underpinned by artificial intelligence and machine learning, addresses these challenges by automating the end-to-end BoL processing. The platform enables instant data capture through an intuitive mobile app with the highest levels of accuracy. Its artificial intelligence layer continuously reviews earlier shipments and records every user-made change to learn which elements are critical to create an accurate invoice. Additionally, an embedded business rules validation engine consistently ensures that the correct information is included in the BoL.

 

Features

WNS Malkom Features

 

View WNS Malkom Video

 

Key Benefits for Various Stakeholders:

LTL Organization Diagram

 

 

Solution Differentiators

 
Domain Expertise Solution Differentiators

Domain Expertise

We combine deep industry insights with an understanding of the unique needs of the LTL, Freight and Transportation industry to offer industry best practices and expertise to our clients, thus accelerating their transformation journeys

Co-creation Solution Differentiators

Co-creation

We address our clients’ challenges by working as an extension of their enterprise to co-create solutions that deliver significant bottom-line impact to their businesses

Technology Solution Differentiators

Technology

The solution embeds intelligent data extraction and contextualization, machine learning and a fully configurable workflow inside a scalable serverless architecture on the Cloud with an ability to seamlessly integrate with the client’s existing technology landscape

 

Driving High-impact Outcomes with WNS Malkom

The Client: A Leading Global LTL Carrier

Scope of Engagement

  • Designing an integrated workflow with real-time reporting, dashboards and analytics
  • Direct in-cab scanning of diverse billing documents followed by intelligent data extraction
 
85% of billing documents

85% of billing documents being digitized with ~40,000 documents processed per day

40% cost reduction and 50% reduction in manual labour

40% cost reduction and 50% reduction in manual labour

25% reduction in invoicing errors from incorrect billing captures

25% reduction in invoicing errors from incorrect billing captures

Achieved 99% billing accuracy and 80% productivity increase

Achieved 99% billing accuracy and 80% productivity increase

Ability to scale up/down thousands of documents

Ability to scale up/down thousands of documents automatically and at a short notice

Improved route planning due to early visibility of demand

Improved route planning due to early visibility of demand

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