Retail & Consumer Packaged Goods
Amid the rapid proliferation of e-commerce, WNS is partnering with global retailers and Consumer Packaged Goods (CPG) companies to help them adapt to the next normal by re-imagining omni-channel, improving customer loyalty, enhancing conversion, optimizing working capital, mitigating supply chain risks and reducing operational costs. At the core of this step change are our expertise in domain, digital and analytics, end-to-end solutions, next-gen global business services and an agile delivery model.
15% Increase in Share of Wallet
12%Savings in Procurement
50%Reduction in Cost-to-Serve
25%Uplift in Incremental Revenue Per Customer
30-40%Reduction in Time-to-Market
~4Days of Optimization in Working Capital
We glean actionable insights from multiple and varied data sources to improve decision-making.
Our digital CX solution, led by AI & analytics, drives intelligent omni-channel interactions.
We combine strategy, services and technology to enable digital procurement transformation.
SocioSEERTM is a social media analytics platform that harnesses the combined power of AI & ML.
Our end-to-end digital order management solutions elevate experiences and augment revenues.
WNS Skense is a data extraction and contextualization platform powered by AI & ML techniques.
FIAB is a future-ready suite of advanced analytics-led solutions underpinned by AI, ML & NLP.
This is a next-gen e-commerce marketing accelerator with AI, ML & analytics at the core.
SVP, Analytics Sales North America
SVP, Sales North America
SVP, CX Sales North America
VP, Sales North America
SVP, CX Sales Europe
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" WNS has a unique blend of F&A expertise and solid retail experience that clearly... "
Louis J. Profumo, CFO & EVP, Church's Chicken
Power CX Transformation with WNS EXPIRIUS Contact Center AI | Cloud
Transform Customer Experience with WNS EXPIRIUS Contact Center AI
Business Unit Head, Manufacturing, Retail & Consumer Products
Co-creating Profitability with Data-driven Customer Engagement
Co-creating an Improved R&D System Through AI-led Data Processing
Co-creating a Single Customer View to Power Analytics & Business Outcomes
Deploying Center of Excellence to Transform Inventory Accounting & Product Costing
Leading Retail Chain Successfully Navigates Supply Chain Disruptions During COVID-19
Leading Retailer Leverages Big Data Analytics to Develop Targeted Marketing Campaigns
Data Analytics & Predictive Modeling Help Identify Key Growth Markets
Application of Advanced Analytics Leads to Identification of Profitable Investment Opportunities
A “Leader” in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) for Advanced Analytics Business Process Services (BPS) in the Overall Market Segment 2019
Ranked number 8 in HFS Research’s Top 10 for Retail and CPG Services 2019
Stevie Award for Collaboration Solution (Retail & CPG) in 2019
“Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model. WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team."
"Analytical Prowess, Consultancy & Strategic Thinking of the WNS R&A team have immensely helped us sharpen our market insights function in the Developing & Emerging Markets. I Thank you again for being the passionate champions of emerging markets and for all your help with important analysis and strategy work."
"WNS has a unique blend of F&A expertise and solid retail experience that clearly differentiates it from other BPO providers. They consolidated the entire F&A function for us and built a center of excellence model to better manage our business more effectively and efficiently."
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