Consulting, Implementation and Optimization Solutions

Effective implementation of an Enterprise Resource Planning (ERP) solution enhances the efficiency of all the processes linked with it. As a leading provider of world class ERP solutions, WNS provides ERP consulting, implementation and optimization solutions. Our functional and technical experts perform complete assessment of the customer’s existing systems and processes, and provide expert advice on the appropriate solution, its feasibility system and infrastructure requirements. Our team goes beyond implementing the ERP solution. Once implemented, the team ensures the maintenance and continuous improvement of the ERP solution. We enable clients to draw maximum benefits out of the ERP solution, and thus increase their return on investments. Some of our ERP solutions include, but are not limited to, the following:

  • Program management
  • Functional consulting
  • Technical consulting
  • Implementation / optimization
  • Migration
  • Upgrade
  • Interface programming
  • Customizations
  • Integrated bolt-on functionality
  • Report generation
  • Training
  • Level 1 and 2 Support

Solution Selection, Design and Architecture

With an exponential growth of enterprise solutions in the market, it has become a daunting task for companies to select the ERP solution best suited to their requirements. WNS helps its customers to find the most optimum and cost-effective ERP solution that will fit their existing technology landscape, and is in sync with their organizational, infrastructure and operational needs. We provide guidance on not only selecting the ERP solution but also defining the roadmap for its implementation.

Process Design / Re-engineering

As a pre-requisite to ERP implementation, WNS provides process design and re-engineering solutions. We perform a complete assessment of the existing system(s) and provide suggestions for a successful ERP implementation. This includes studying the correlation between existing systems and processes, the impact of ERP implementation on the legacy system, the interpretation of historical data, and restructuring of inefficient legacy processes. This solution can also be used to optimize the existing processes in terms of cost and quality.

SAPSM

WNS in partnership with SAPSM, offers a wide range of products and solutions on e-sourcing, e-procurement, e-invoicing, spend analytics, and so on. Being the world leader in enterprise software and software-related services, SAPSM helps companies to manage their business operations and customer relations by deploying state-of-the-art enterprise software.

Products

Our comprehensive product suite includes, but is not limited to:

  • Accounts payable workbench
  • Vendor portal
  • Dynamic discount manager
  • Web approval portal
  • Xponential procurement cards
  • E-invoicing
  • Collections workbench and cash Application
  • Customer portal
  • Reconciliation tools
  • KPI reporting
  • ForeignPay Direct

Solutions

  • Configuration, Customization and Implementation WNS is a hosting, application management services and development partner for SAPSM’s packaged services. With our rich domain experience and process know-how, we have developed a variety of solution sets and bolt-on products that are designed to address gaps and opportunities that may exist in end-to-end operations and expedite the pace of output delivery. These plug and play bolt-on products are finite ERP enhancements, which allow for step-change process improvements in businesses, thereby providing better RoI on the client’s existing ERP infrastructure and investments. Significant benefits can be achieved through the use of these products either individually or as part of a program of continuous improvement. We are also a full service provider for 'SAPSM Hosting and Managed Services' besides being a one-stop shop to manage the entire spectrum of customer requirements. In addition, we also provide SAPSM ERP application support capabilities.

  • Interface Design, Development and Implementation There are multiple methods of implementing integration of SAPSM with other ERP or non-ERP systems. WNS provides the most optimum SAPSM interface design, development and implementation services to our customers depending on the application from / to which the interface needs to be set up. SAPSM interface design precedes a complete analysis of the integration requirements, various available approaches for integration, sending and receiving systems, load and frequency of data, infrastructure requirement, etc. Some of the SAPSM interface techniques supported by us include, but are not limited to:
    • Electronic Data Interchange (EDI)
    • Application Link Enabling (ALE)
    • Business Application Programming Interface (BAPI)
    • SAPSM automation tools
    • SAPSM connectors / plug-ins

  • Enterprise Platform Integration / Optimization WNS has vast experience in providing SAPSM implementation and support services. This experience has enabled us to provide high-end implementation and optimization solutions to clients. We deploy our SAPSM functional and technical experts for providing solicitation to customers to reap benefits by exploring the untapped potential of their SAPSM ERP. Many customers also use SAPSM as a standalone application for a single business process. We provide guidance and suggestions for integration of various organizational business processes, applications and systems. Our guidance helps companies earn maximum profits while enjoying an integrated and organized framework. SAPSM ERP optimization services include, but are not limited to:
    • Complete assessment and analysis of the client’s existing SAPSM ERP platform
    • Recommendations for optimum deployment of existing SAPSM functionalities and modules
    • Strong business intelligence, reporting and insight generation
    • Complete SAPSM ERP functional and technical support throughout the optimization lifecycle

  • ERP Training WNS has a team of highly skilled SAPSM functional and technical consultants who provide customers best-in-class training solutions on various SAPSM modules and functionalities. These training services provide key stakeholders and executives complete knowledge of SAPSM applications or modules required to manage and maintain the ERP solution. SAPSM ERP training also enables these personnel to participate in future SAPSM deployments, change management, and enhancement processes. A typical SAPSM training program entails webinars, live demonstrations, complete and thorough documentation, preparation of training manuals, etc. Our SAP SM training services include training on various SAPSM modules like:
    • SAPSM financials
    • Procure-to-Pay (P2P)
    • Order-to-Cash (O2C)
    • SAPSM finance optimization advisory services
    • Supplier Relationship Management (SRM)
    • Supply Chain Management (SCM)
    • Customer Relationship Management (CRM)
    • Advanced Business Application Programming (ABAP)
    • Business Action to Support the Information Society (BASIS)
    • Sales and Distribution (SD)
    • Materials Management (MM)
    • Financials and Controlling (FICO)
    • Production Planning (PP)
    • Warehouse Management (WM)
    • Human Resource (HR)
    • Advanced Planning and Optimizer (APO)
    • Business Intelligence (BI)

  • ERP Upgrades With each new version of SAPSM ERP, significant enhancements need to be introduced in terms of business and technology. WNS manages these changes by providing best-in-class and timely SAPSM upgrade solutions to ensure maximum benefits to its customers. WNS’ SAP SM upgrade solutions include, but are not limited to:
    • Technology upgrades
    • SAPSM 6.0 upgrades
    • Application upgrades
    • Database upgrades
    • Platform migration

Oracle

WNS provides a host of Oracle products and solutions, which help customers to enhance their process and system efficiencies while increasing the return on investment.

We bring to the table our full expertise of working on a host of Oracle products and solutions to enhance our clients’ process and system efficiencies while increasing the return on investment.

Products

WNS’ Oracle product suite includes, but is not limited to:

  • Oracle iProcurement
  • Accounts payable workbench
  • Vendor portal
  • Dynamic discount manager
  • Web approval portal
  • P-Cards
  • E-invoicing
  • Collections workbench and cash application
  • Customer portal
  • Reconciliation tools
  • KPI reporting

Solutions

  • Configuration, Customization and Implementation With years of experience in ERP implementation, support services and back-office operations, WNS brings a unique combination of functional and technical expertise to support Oracle applications-based solutions. Our functional teams provide critical functional inputs to create a user-friendly, modular plug ‘n play solution on Oracle suite of products, whereas our technology architects ensure development of a robust and scalable Oracle platform that allows clients to meet current as well as future requirements.
    Being one of the biggest users of Oracle e-Business ERP in the world, WNS has leveraged Oracle AIM methodology to develop its own approach to implement Oracle applications. It is based on Oracle Deployment Kit, a fully configured R11i / R12 instance, tied to configuration settings, process flows, and test scripts. WNS Oracle deployment kit is available for:
    • Procure-to-Pay (P2P)
    • General accounting
    • Customer Relationship Management (CRM)
    • Manufacturing
    • Order-to-Cash (O2C)
    • HRMS and payroll

    We follow a systematic approach to implement Oracle E-Business Suite for an entire system or module implementation. The methodology involves the following phases:
    • Mobilization Phase, which includes scope and resource confirmation
    • Design and Development Phase, which includes future state refinement; Oracle E-Business Suite configuration and CRP1; conversions, interfaces and customization development; and systems integration test – CRP2
    • Implementation / Roll-Out Phase including training, User Acceptance Testing (UAT); go-live readiness assessment; cutover dress rehearsal; and production support

  • Interface Design, Development and Implementation WNS provides strong Oracle integration solutions involving integration of various ERP or non-ERP systems with Oracle ERP. The interface is designed based on which application is required to be integrated with Oracle and whether the direction of flow of data would be to or from Oracle Apps. The data transmission volume and frequency, transmission mechanism, and infrastructure requirements are also taken into account while developing and implementing the interface. WNS’ Oracle ERP interface experience includes, but is not limited to:
    • Fusion middleware
    • Integration using web methods and IBM products
    • Application and process integration
    • ERP / legacy to ERP integration
    • Application and database hosting
    • Oracle bolt-on products like accounts payable workbench, vendor portal and P-card

  • Enterprise Platform Integration / Optimization Along with providing skilled Oracle ERP implementation capabilities, WNS also provides Oracle ERP optimization solutions to its customers. Many companies implement Oracle ERP solutions without realizing their true potential and benefits. By way of our continuous improvement program, we offer much-needed optimization services, which not only help organizations realize the true potential of their Oracle enterprise, but also enjoy maximum return on investment. WNS’ Oracle ERP optimization services include, but are not limited to:
    • Complete assessment of the existing Oracle ERP platform of the client
    • Gap analysis between Oracle ERP functionality and business process requirements
    • Suggestions for improving existing Oracle ERP functionalities and for continuous Oracle ERP improvement
    • Strong business intelligence, reporting and insight generation
    • Complete Oracle ERP functional and technical support throughout the optimization lifecycle
    • Maximum realization of capabilities and benefits of Oracle ERP resulting in increased returns on investment

  • ERP Training WNS, with a rich resource pool of Oracle functional and technical experts, provides high-end training services to clients, post the implementation of Oracle ERP. These services include training on various Oracle ERP modules designed to integrate and streamline a company’s business processes and transactions. Oracle ERP training not only enables the client’s employees to operate, manage and maintain the ERP modules, but also to participate in catering to the ERP change management needs of the company. Various training resources, such as live demonstrations, workshops, complete documentation on the related module, training manuals, etc., complement our ERP training services, including training on various Oracle modules like:
    • Financial solutions
    • Procure-to-Pay (P2P)
    • General accounting
    • Customer Relationship Management (CRM)
    • Manufacturing
    • Order-to-Cash (O2C)
    • HRMS and payroll

  • ERP Upgrades In the ever-changing world of Oracle applications, when one technology replaces the other with the blink of an eye, there is a dire need for timely enhancements and upgrades to technology, database and applications. WNS provides world-class Oracle ERP upgrade services, which enable clients to get the much-needed edge over their competitors. These services help our clients to stay abreast of the latest in Oracle technology and draw maximum benefits out of the updates. Upgrade services include, but are not limited to, technology upgrades:
    • Oracle R12 upgrades
    • PeopleSoft upgrades
    • JD Edwards upgrades
    • Application upgrades
    • Database upgrades
    • Platform migration

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