Business Process Management Solutions

The disruptions brought about by Internet and mobile technologies are putting constant pressure on IT functions to stay relevant to the business. The IT function also has to contend with common organizational technology challenges such as managing Enterprise Resource Planning (ERP) systems and infrastructure, application development and maintenance, testing and more. Leveraging leading-edge technology, tools and analytics, we co-create impactful solutions with our clients to address technology challenges, reduce overhead costs and improve the return on investment on IT investments.

A leading food processing company successfully rolls out SAP in 5 countries

Case:

WNS enabled the client to leverage offshore services in a hosted environment to reduce total cost of ownership

Related To: Enterprise Shared Services Enterprise Management Enterprise Operations

A freight transporter and logistics provider automates accounts payable workflow

Case:

The client partnered with WNS to leverage and implement its complete suite of technology enablers which result..

Related To: Enterprise Management Enterprise Operations Enterprise solution

A leading mortgage company reduces costs with WNS’ technology services

Case:

WNS’ integrated BPM and IT service offering enabled the client to optimize the product lifecycle and reduce co..

Related To: Enterprise Operations Enterprise Risk Management Enterprise solution

The WNS Advantage

Consultative Engagement Approach

We engage with our clients early in the process lifecycle. We help assess the pain-points in their current state, develop a target operating model and perform a detailed cost benefit study to recommend the most optimum solution from a myriad of technology options: own or partner-driven, enterprise scale or modular, integrated or plug & play. We jointly manage the transformation journey with our client’s IT organization to deliver the target process maturity.

Domain Expertise

Leveraging our experience of having catered to multiple industries across key cross-industry functions, we have been able to conceive, build and implement technology solutions that fill the gap in our clients’ IT landscape and enable them leap to the next threshold of business value realization.

Flexible Commercial Models

We have our skin in the game and are equal partners in our clients’ businesses. Most of our client engagements are driven by an outcome-based pricing models. We offer a wide range of deployment and hosting options to reduce the client’s initial capital outlay while also addressing the information security requirements and regulatory concerns.

Shorter Time-to-Market

Our pre-configured and template-based approach towards solution development coupled with a ready repository of delivery accelerators in the form of reusable functional and technical specifications, configuration guides, test strategy and test cases shortens time-to-market and minimizes the implementation risk for our clients.

" WNS chosen for proven Audit expertise & best-in-class technology. "

Christopher Korenke

VP-Commercial, Star Alliance

DSCI Excellence Award for Security in BPM (Large) – 2014

Solutions

ERP Applications WNS’ Enterprise Resource Planning (ERP) solutions effectively drive down costs, improve efficiencies and decision-making by facilitating seamless flow of information across the organization. ERP implementation translates into better customer service, stronger decision-making support, co-ordination of resources and business activities, and competitive advantage. DEEP DIVE

Custom Application Development WNS’ Custom Application Development and Maintenance (ADM) solutions offer flexible and cost-efficient delivery model tailor-made to support the specific needs in the entire lifecycle application management – from consulting and development to testing, maintenance and support. DEEP DIVE

Business Process Management Solutions In addition to customized workflows to automate our clients’ core business processes resulting in substantial efficiency gains with a high degree of accuracy, WNS’ Business Process Management offering comprises of a range of services like Document Management through Mailroom and Scanning, OCR solution, Case Management and Transition and Operations Portal development. DEEP DIVE

Managed Security Services WNS Managed Security Services bring together world-class system and network security industry best practices, analytics-led threat protection, strong technology alliances and specialists trained in cybersecurity. WNS helps its clients provide strategic focus on the security program, a proactive approach to identify and thwart attacks, and an agile recovery and response mechanism. DEEP DIVE

Network and Infrastructure We have designed and deployed diverse data and voice connectivity solutions for more than 200 clients using our industry standard infrastructure, experienced solution design / project management / operations teams, and robust delivery methodology. DEEP DIVE

Testing Services WNS has designed and deployed diverse software testing solutions with its proprietary ‘Fit-For- Purpose (F4P)’ model. This model enables us to leverage our deep vertical domain expertise combined with rich process consulting and delivery experience to provide ‘business-centric’ testing. DEEP DIVE

Business Intelligence WNS uses the latest Business Intelligence (BI) tools to offer customers visibility into the company’s key information by tapping into diverse systems to create data warehouses, which provide standardized reports with a full ability to 'drill-down' and 'slice and dice'. DEEP DIVE

Case Study A Leading Utility Reduces Customer Complaints by 80 Percent; Drives Down Operational Costs

Related To: Meter-to-Cash Utilities Finance and accounting Customer Care Customer Management SAP Billing Management

Case Study Centrica Creates High Visibility E-Invoicing Within a SAP Shared Services Environment

Related To: Shared Services Utilities and Energy Technology ERP Accounts Payable SAP BizAps

Whitepapers The WHY, WHAT and HOW of a Shared Services Model for Business Intelligence & Analytics

Related To: Analytics and Insights Shared Services Business Intelligence Business process management CoE

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Technology Services

The WNS Advantage

Consultative Engagement Approach

Domain Expertise

Flexible Commercial Models

Shorter Time-to-Market