The used car marketplace is accelerating fast, yet many businesses are unable to keep pace. Legacy systems, fragmented processes and siloed modernization efforts are driving up costs, limiting visibility, complicating compliance and delivering poor customer experience.
The answer lies in a shift toward end-to-end transformation. WNS, a part of Capgemini, orchestrates this change for auctioneers, repossessors, banks, financing companies and transport providers, driving agile, efficient and future-ready businesses.
With deep domain expertise, AI and human ingenuity, we build intelligent operations across every stage of the used car marketplace- from onboarding and inspection to pricing, bidding, handover and delivery.
The impact is tangible: faster turnaround times, smarter decision‑making, stronger customer trust and a healthier bottom line.
~20%
improvement in customer advocacy
30-40%
reduction in training time
50% +
reduction in operational costs
15%+
uplift in incremental revenue per order
20%
improvement in FCR
8-10%
boost in average order value
Enabling the Used Car Value Chain – By Solving Its Toughest Challenges
WNS supports the full length and breadth of the used car ecosystem, enabling seamless, intelligent operations across multiple interconnected verticals. Our capabilities span the entire value chain—ensuring that every stakeholder, process and transaction moves in sync.
Marketplaces & Auction Platforms
Overcome slow inventory turnover, inaccurate valuations and manual compliance that limits scale and efficiency.
Lenders and Finance Companies
Improve risk visibility and recovery outcomes by eliminating manual credit assessment, repossession, and collections processes.
Logistics and Transport Providers
Reduce delays and auction disruptions caused by poor real-time integration and capacity mismatches.
What We Do: The Digital Accelerators of Transformation
Our proven EXPIRIUS platform supports agents, simplifies workflows and accelerates resolutions to deliver omnichannel, connected, personalized customer interactions. With AI and analytics, we eliminate complexity, re-engineering workflows to become smarter, accurate and more efficient.
Services Powered by AI, Gen AI, Agentic AI
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Vehicle Condition Reports
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Digital Title and Document Intelligence
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Risk and Collections
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Logistics and Dispatch
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Agentic Workflows
Data-backed Intelligence for Sharper Decision-making
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Pricing and Valuation Analytics
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Personalized Campaigns
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Cross-sell of Ancillary Services
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Collections Analytics
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Proactive Risk and Financial Management
Real-world Impact Stories
Recognized for Excellence
Why Choose WNS?
Domain expertise of over 20 years
Global scale, local agility with 66,000+ associates across 66+ delivery centers
Outcome-driven approach
Tailored for impact with customized solutions, like EXPIRIUS
Industry-recognized capabilities
Ready to set new benchmarks in the used car marketplace?
Download the Brochure
Talk to Our Expert. Write to us at marketing@wns.com
Perspectives
How Agentic AI Is Transforming Customer Experience in Used Car Marketplaces
FAQs
1. What does WNS offer for used car marketplaces?
AI-powered intelligent operations across the full value chain—from onboarding and inspection to pricing, financing, and handover.
2. Who can benefit from this solution?
Used car marketplaces for B2B and B2C customers, auto lenders, and vehicle logistics providers.
3. What key challenges does WNS help solve?
Slow inventory turnover, inaccurate valuations, manual workflows, high costs, and fragmented customer journeys.
4. How does WNS help reduce operational costs?
Through operational excellence, productivity enhancements, hyperautomation and AI-driven workflows, delivering up to 40-50%+ reduction in operating costs.
5. What business outcomes can clients expect?
40%+ lower costs, Sales growth, Improvement in speed to proficiency by 30–40% and Improvement in customer experience.
6. How does WNS improve pricing and valuations?
By using market intelligence, vehicle history, and predictive analytics for accurate, margin-optimizing pricing.
7. Does WNS support vehicle inspection and condition reporting?
Yes. AI-powered condition reports combine diagnostics, images, and videos to improve listing accuracy and reduce disputes.
8. Can WNS simplify title, registration, and documentation?
Yes. Intelligent document processing accelerates title, registration, lien validation, and DMV workflows.
9. How does WNS support logistics and vehicle delivery?
Through real-time integration, dispatch automation, and ETA tracking to ensure delivery on time leading to positive customer experience.
10. How does WNS improve customer experience?
Enhance customer experience by ensuring higher first-contact resolution across channels, delivering quick resolutions, minimizing errors, and providing real-time updates.
11. Can WNS help with compliance and fraud prevention?
Yes. AI-led risk scoring, predictive risk management, and automated checks strengthen compliance and reduce fraud.
12. What role does Agentic AI play in operations?
Autonomous AI agents helps resolve queries, automate financing and recovery, and lower cost per transaction.
13. What technologies power WNS solutions?
AI, Gen AI, Agentic AI, IoT, RPA, analytics, and the EXPIRIUS framework.
14. Can WNS integrate with existing platforms and systems?
Yes. Solutions integrate seamlessly with marketplaces, ERPs, finance systems, and logistics networks.
15. Does WNS offer global delivery and scalability?
Yes. 66,000+ professionals across 65+ delivery centers ensure global scale with local agility.