Managers were empowered to execute tasks at speed. We also set up regular cross-functional communication cadence with HR, IT, operations mangers, client partners, COVID-19 task force and leadership teams. Weekly reviews helped us stay on track.
The result? We achieved 75 percent of delivery capacity in five days – including setting up systems in employees’ homes across multiple global locations, establishing connectivity and ensuring data security. Within a month, we were fully operational. Our employees’ safety and their emotional well-being remained our top priority throughout.
The outcomes we chalked up include:
Digital frameworks for virtual engagement, real-time collaboration and online training
Rationalized payment terms for better cash flow during the crisis
‘On-time’ quarter close and ‘zero’ impact on delivery across all locations and lines of work. Some key processes were closed well in advance
100 percent compliance with stringent information security norms
Our speed, agility and digital deftness earned the appreciation of the insurance intermediary’s leadership team.
At WNS, our people-focused approach aligns with our client-first ethos. Our F&A expertise combined with digital-first solutions enable companies to drive cost optimization, improve risk mitigation and enhance customer experience.
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