Key Points
As Gen AI rapidly matures, enterprises must embrace its transformative potential with clear expectations, a skilled workforce and a commitment to customer-centricity. Moreover, they should be prepared to consume AI technology at inflection points and in the business context while incorporating change management seamlessly into their Gen AI journey.
HFS Research, in partnership with WNS, brings you Enterprise Voices on Gen AI: A series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of Gen AI.
Peter Galik, Head - Innovation, Analytics and Automation, Takeda Business Solutions, shares how the company has transitioned to a phase of exploration and identifying practical use cases for AI. He underlines the importance of ensuring that the adoption of Gen AI aligns with the company's values and benefits its employees.