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IDC Market Note on WNS Analytics: AI-Led Transformations

Read | Apr 22, 2022

AUTHOR(s)

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

IDC’s market note takes a closer look at WNS Analytics (formerly WNS Research & Analytics Practice), the new data, analytics and Artificial Intelligence (AI) Practice at WNS. WNS Analytics helps enterprises address core data and analytics challenges from legacy analytics models, siloed AI applications and enables the execution of their data strategy roadmap.

WNS Analytics is based on three core pillars that support clients at each stage of their data journey:

  • WNS Analytics Consulting: Define data needs and objectives, and build a customized data strategy and execution roadmap

  • WNS Analytics AI Platforms: Enable the right digital interventions with intelligent cloud platforms to accelerate time to value

  • WNS Analytics CoE: Set up the program for data analytics and AI ops in a steady-state environment

IDC highlights WNS Analytics key differentiator in the market note – its holistic, end-to-end approach to creating a data program (from concept to execution) and its enterprise-level approach to skin in the game versus tackling transformation initiatives in silos and with piecemeal, reactive and point solutions / mechanisms.