All-encompassing Data Centers of Excellence

WNS Analytics CoE fuels data-driven transformation and value creation across industries and regions. This is enabled through design thinking, technological best practices, agile delivery frameworks and serving as an extension of enterprise teams.

Our accelerators provide tailored, scalable solutions for operational reporting, self-service analytics and automated insights, delivering unique and powerful analytics capabilities for businesses.

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We possess a comprehensive range of functional expertise that covers the entire spectrum of:

  • Database Migration and Modernization
  • Intelligent Analytics
  • Datawarehouse Modernization
  • Data Lake Modernization
  • BI Services and Data Experiences
  • AI / ML Services
  • AI-enabled Intelligent Cloud
  • Analytics Services

Insurance

  • Pricing analytics
  • Claims analytics
  • Underwriting analytics

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Manufacturing, Retail and Consumer Products

  • Consumer analytics
  • MarTech solutions
  • Campaign and loyalty analytics

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Banking & Financial Services

  • Financial research
  • Customer analytics
  • Fraud and risk analytics

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Healthcare and Lifesciences

  • Competitive intelligence
  • Business intelligence
  • Marketing analytics and forecasting
  • Sales analytics
  • Advanced analytics
  • R&D analytics and insights

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Finance & Accounting Services

  • Source-to-Pay (S2P)
  • Order-to-Cash (O2C)
  • Record-to-Report (R2R)
  • Financial planning and analysis
  • Treasury and compliance support

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Procurement Services

  • Source-to-pay
  • Spend management
  • Category management
  • Vendor management

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Supply Chain Management

  • Supply chain planning and forecasting
  • Strategic sourcing and procurement
  • Fulfillment services
  • After-sales service

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Customer Experience Services

  • Multi-channel – voice, IVR, e-mail, SMS, chat, chatbot, social media, whitemail / fax support
  • 24*7 support capability
  • 30+ languages supported

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Human Resource Outsourcing

  • Talent acquisition
  • HR admin and employee support
  • Payroll operations
  • Compensation and benefits
  • Learning and talent management

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Success Stories

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WNS Analytics Center of Excellence built advanced replicable and scalable analytics and data science solutions for a global insurer to deliver:

  • USD 90 Mn in fraud recoveries
  • USD 20 Mn through underwriting excellence
  • ~USD 50 Mn via customer experience solutions
  • ~USD 25 Mn through distribution optimization
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WNS Analytics Center of Excellence implemented advanced analytics and AI-based personalization across the customer life cycle for a global hotel chain to generate:

  • USD 3 Mn through new customer acquisition
  • USD 49 Mn from new loyalty members
  • USD 44 Mn through increased spend from active members
  • USD 13 Mn through reduced churn and activation of inactive members
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A global pharmaceutical company leveraged WNS Analytics Center of Excellence to reduce their overall operational costs and expand its footprint 30-fold across geographies – from the US to Europe, Japan and other countries

 
 
 

Testimonials

“Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model…They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team.”


Carlos Jose Fonseca, Vice President, Global Knowledge & Insights, The Coca Cola Company

“Analytical Prowess, Consultancy & Strategic Thinking of the WNS R&A team have immensely helped us sharpen our market insights function in the Developing & Emerging Markets. I Thank you again for being the passionate champions of emerging markets and for all your help with important analysis and strategy work.”


Knowledge & Insights Head, for Developing & Emerging Markets of a Global CPG Company

“Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model…They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team.”


Carlos Jose Fonseca, Vice President, Global Knowledge & Insights, The Coca Cola Company