WNS Recognized as a ‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for P&C Operations: Analytics & AI 2025

Read | Jun 11, 2025

Download Report

AUTHOR(s)

NelsonHall NEAT

Key Points

NelsonHall has recognized WNS as a ‘Leader’ in its Vendor Evaluation & Assessment Tool (NEAT) for P&C Operations: Analytics & AI in the Overall market segment. This recognition highlights WNS’ ability to deliver immediate benefits while meeting future client requirements. This distinction is especially relevant as Property and Casualty (P&C) insurers accelerate their transformation agendas across underwriting, claims administration, customer service, broker management and subrogation – fueled by advanced analytics and Generative AI (Gen AI)-led innovation.

At the core of WNS’ transformation approach is its proprietary AI+HI (Artificial Intelligence + Human Intelligence) model. This six-step framework spans strategy consulting, data ecosystem development, Minimum Viable Product (MVP) design, responsible AI governance, full-scale deployment and change management – helping clients integrate Gen AI and analytics responsibly and effectively into their operations.

WNS also enables flexibility through outcome-based and co-creation engagement models, and continues to invest in Gen AI and analytics capabilities. As part of its strategic roadmap, WNS is working to co-create P&C-specific solutions with hyperscalers such as AWS and Azure while continuing to build domain-relevant use cases and strengthen its responsible AI frameworks.

FAQs

1. What makes WNS a Leader in NelsonHall’s NEAT 2025 for P&C Operations: Analytics & AI?

WNS earned the Leader recognition for its ability to deliver immediate value while supporting future client needs. Its AI+Human Intelligence (AI+HI) framework and focus on responsible AI, advanced analytics, and Generative AI innovations help P&C insurers transform underwriting, claims, customer service, and broker management.

2. How does WNS use AI and analytics to improve P&C insurance operations?

WNS combines advanced analytics, Gen AI, and human expertise to streamline key P&C processes like claims administration, underwriting, and subrogation. Its six-step AI+HI framework—from strategy consulting to full-scale deployment—ensures responsible, outcome-focused implementation for insurers.

3. What is the AI+HI model, and why is it important for insurers?

AI+HI stands for Artificial Intelligence plus Human Intelligence. WNS uses this model to integrate AI insights with domain expertise, ensuring data-driven decisions are accurate, compliant, and aligned with operational goals—helping insurers transform processes while managing risk responsibly.

4. How does WNS collaborate with technology partners to enhance P&C solutions?

WNS partners with hyperscalers like AWS and Azure to co-create P&C-specific AI and analytics solutions. These collaborations accelerate digital transformation, strengthen responsible AI practices, and deliver customized outcomes for insurers across underwriting, claims, and customer service.

5. Why should insurers choose WNS for Analytics and AI in P&C operations?

Insurers can rely on WNS for its deep domain expertise, outcome-based engagement models, and proven AI+HI framework. WNS delivers measurable efficiency, cost savings, and innovation through advanced analytics and Gen AI, helping clients stay ahead in P&C digital transformation.

6. What differentiates WNS from other vendors in P&C Analytics & AI services?

WNS stands out due to its combination of proprietary AI+HI methodology, responsible AI governance, co-creation with hyperscalers, and focus on building domain-specific use cases. This approach ensures clients get both immediate benefits and long-term, scalable transformation.