WNS Recognized as a ‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for P&C Operations: Analytics & AI 2025

Read | Jun 11, 2025

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AUTHOR(s)

NelsonHall NEAT

Key Points

NelsonHall has recognized WNS as a ‘Leader’ in its Vendor Evaluation & Assessment Tool (NEAT) for P&C Operations: Analytics & AI in the Overall market segment. This recognition highlights WNS’ ability to deliver immediate benefits while meeting future client requirements. This distinction is especially relevant as Property and Casualty (P&C) insurers accelerate their transformation agendas across underwriting, claims administration, customer service, broker management and subrogation – fueled by advanced analytics and Generative AI (Gen AI)-led innovation.

At the core of WNS’ transformation approach is its proprietary AI+HI (Artificial Intelligence + Human Intelligence) model. This six-step framework spans strategy consulting, data ecosystem development, Minimum Viable Product (MVP) design, responsible AI governance, full-scale deployment and change management – helping clients integrate Gen AI and analytics responsibly and effectively into their operations.

WNS also enables flexibility through outcome-based and co-creation engagement models, and continues to invest in Gen AI and analytics capabilities. As part of its strategic roadmap, WNS is working to co-create P&C-specific solutions with hyperscalers such as AWS and Azure while continuing to build domain-relevant use cases and strengthen its responsible AI frameworks.