In the dynamic realm of customer experience, seizing the potential of every customer interaction is paramount. When travelers, for instance, connect with dedicated travel consultants, an unparalleled opportunity arises to imprint lasting impressions and cultivate unwavering loyalty. However, customer care agents face many hurdles – from resolving issues like missing refunds and incorrect charges to tackling intricate reservation matters.

Navigating through vast reservoirs of data, spanning diverse policies and procedures of airlines, hotels and travel agencies, not only consumes time and effort but also detracts from the overall customer experience due to extended wait times.

Revolutionizing Customer Experience with AI

WNS Triange – our AI, analytics, data and research practice – offers a transformative solution that seamlessly integrates Generative Artificial Intelligence (Gen AI) and domain expertise. This purpose-built knowledge engine rapidly analyzes multiple, complex policy documents. It distills this information into accurate, coherent and tailored responses within seconds – arming agents with the ability to address customer queries precisely.

The Gen AI-powered knowledge assistant re-defines the landscape of customer care, facilitating agents in delivering exceptional experiences with unprecedented speed and ease. The ripple effect extends beyond enhanced efficiency and productivity, fostering stronger relationships between travel agencies and their customers.

Stepping into the Future of Customer Service with Generative AI

Embark on a journey into the future of customer service with Gen AI-led capabilities, finely tuned with domain knowledge, expertise and years of invaluable experience.

Join us in shaping a customer care landscape where efficiency meets excellence, and every interaction is an opportunity to surpass expectations.

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