Everest Group has recognized WNS, Part of Capgemini as a ‘Leader’ in its Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2025, which evaluated 25 global service providers across the dimensions of market impact and vision and capability. This recognition underscores WNS’ unwavering leadership, domain excellence and innovation-first approach in enabling insurers to modernize operations across underwriting, claims, actuarial and customer service.
Amid rising loss ratios, operational volatility and the growing adoption of Generative AI and cloud-native platforms, insurers are accelerating transformation across the front, middle and back office. WNS stands out for its deep domain expertise, outcome-focused models and AI-driven delivery frameworks that help carriers unlock business outcomes beyond cost reduction.
As a ‘Leader,’ WNS demonstrates strong capabilities across the policy lifecycle, from new business intake and underwriting support to claims First Notice of Loss (FNOL), adjudication and subrogation. Everest Group highlights WNS’ robust Tech+Ops delivery model, strengthened through its acquisition of Kipi.ai and key partnerships, which accelerates transformation timelines and improves operational efficiency.
WNS has developed a strong portfolio of proprietary solutions, including Claims STP, Digital Workbench and Subrogation-as-a-Service, which combine domain depth with Generative AI and automation to deliver measurable improvements in efficiency, indemnity control and customer experience.
WNS’ flexible, outcome-linked engagement models and modular technology offerings ensure measurable improvements. Further, its 600+ member Actuarial Center of Excellence (CoE) demonstrates strong actuarial and analytics capabilities, supporting complex engagements across reserving, capital modeling, product development and re-insurance.
“WNS brings deep P&C insurance heritage, as well as an integrated tech-plus-ops model that is delivering measurable business outcomes for insurance enterprises.” Its strong focus on claims, actuarial, and specialty line services is complemented by delegated authority expertise and notable success in fraud prevention. On the transformation side, WNS has enhanced its data and platform capabilities through acquisitions and a large pool of platform-certified talent. These strengths have contributed to WNS being recognized as a Leader in Everest Group’s P&C Insurance BPS PEAK Matrix® Assessment 2025.”
– Abhimanyu Awasthi, Practice Director, Everest Group
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