WNS, part of Capgemini, has been recognized as a ‘Leader’ in the ISG Provider Lens™ Insurance Services 2026 – Property & Casualty (P&C) BPO report. The recognition reflects WNS' ability to help insurers move beyond traditional insurance operations outsourcing toward intelligent, AI-enabled operations that improve underwriting, claims, customer experienceand operational performance.
As insurers navigate increasing catastrophes, fragmented regulations, legacy technology environments and growing customer expectations, the focus is shifting from processing transactions at scale to enabling intelligent, decision-centric insurance operations. According to ISG, insurers require partners that can modernize underwriting, claims and policy administration without disrupting existing core systems, while embedding AI, automation and governance across the insurance value chain.