AUTHOR(s)
Hridika Biswas
Associate Practice Leader, HFS Research
Sam Duncan
Practice Leader, HFS Research
Tony Filippone
Chief Research Officer, HFS Research
Tomorrow’s bold ambition demands smarter decisions today. In the insurance market, characterized by shifting customer needs, tightening regulations and surging costs, the top spots go to the businesses that rethink their strategies to drive agility, adaptability and scalability.
This is where WNS, a part of Capgemini, makes the difference. With proven customized insurance solutions, we empower insurers to build intelligent operations, powered by AI, analytics and human ingenuity.
A testament to this is our partnership with Mosaic Insurance, which strengthened the company’s position as a leading MGA and a Lloyd’s entity.
HFS highlights this powerful collaboration in its latest POV, Mosaic and WNS: Co-Creating Smarter and Intelligent Insurance Operations.
Download the HFS Research POV Report
Watch Leaders in Conversation
“Our business is continually evolving—new products, new geographies, new syndicated partners. WNS has risen to this challenge, adapting processes, finding automation opportunities, and consistently enabling our growth.”
Krishnan Ethirajan COO, Mosaic Insurance
The report highlights Mosaic’s journey as a start-up in the specialist P&C insurance market and the speed bumps that threatened to slow down its pace. Operating with a hybrid model, Mosaic had to balance the rigor of Lloyd’s regulatory standards with the agility demanded of an MGA.
The company needed a partner who not only understood the intricacies of the business but also could identify and plug gaps with cutting-edge innovation, digital solutions and human expertise.
WNS fit the bill perfectly.
Our team of seasoned professionals integrated deep domain knowledge, advanced automation and AI-driven insights to reimagine Mosaic’s operations. From underwriting support, policy issuance and cash application to claims processing and regulatory reporting, we streamline workflows and manage the entire insurance lifecycle, delivering measurable impact.
Significantly improved underwriting efficiency
Enhanced transparency in cash flow and credit control
Concrete cost efficiencies driven by targeted automation
“Mosaic and WNS’s partnership reframes the traditional service provider-client equation, positioning operational capacity as one of the core competitive advantages of a nimble startup.”
This partnership is a story of bold ideas that come to life when capabilities complement, ambitions converge and mindsets align. WNS’ proven expertise turned complexity into an edge, enabling Mosaic Insurance to accelerate with confidence, ready to outsmart what’s next.
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