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ISG Provider Lens Quadrant Report
In the 2022 ISG Provider Lens™ for Finance and Accounting Outsourcing (FAO) Services, WNS is recognized as a ‘Leader’ in four quadrants - Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R) and Financial Planning and Analysis (FP&A).
WNS’ FAO offerings encompass processes beyond the finance department covering the entire Source-to-Procure (S2P) value chain. WNS’ proprietary Financial Intelligence In A Box (FIAB) leverages AI, machine learning, NLP and statistical models to improve the P2P process. These solutions help remove silos, provide a better customer experience and give CFOs a holistic view of upstream and downstream activities. WNS continues to attract new businesses by extending the scope of its P2P solutions and offering flexible commercial models.
In the O2C quadrant, unique solutions like Quote-to-Sustain seamlessly integrate with upstream and downstream processes creating an end-to-end revenue cycle supported by hyperautomation. WNS’ extended industry-specific O2C solutions support several key niche processes such as revenue recovery for airlines, claims processing for insurance and order management for manufacturing, retail and CPG.
WNS leverages advanced analytics, digital capabilities and frameworks to deliver end-to-end R2R services for global organizations. WNS adopts an end-to-end R2R solution approach to offer a breadth of services such as general ledger accounting, day-to-day accounting and general ledger maintenance. The company’s proprietary and partner solutions for R2R are enabling organizations to streamline financial closures, and drive automation and efficiency in end-to-end R2R operations.
In the FP&A quadrant, WNS’ Outperforming CFO Framework (OCF) has been highlighted for its ability to address three key CFO challenges: maximizing shareholder value, building process maturity and increasing agility. WNS’ assessment-to-transformation approach integrates process, technology and solution delivery capabilities for laying the foundation of a future-ready FP&A function.
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