ISG has recognized WNS as a ‘Leader’ in the Provider Lens™ Customer Experience Services 2023 report across all four quadrants globally:
WNS continues to drive CX Transformation with EXPIRIUS, a Human-assisted Digitally Integrated Customer Experience Model. Powering EXPIRIUS are our core enablers of domain, CX consulting, Centers of Excellence (CoEs), advanced analytics encompassing data to insights, AI, ML and GenAI, and innovative outcome-based engagement models to address their industry-specific CX demands.
Talent – and its on-tap availability – is another key aspect that helps us maintain our industry specialist differentiator. WNS’ Open Talent operating model enables clients to tap into a larger market for talent in a hybrid ecosystem.
Namratha Dharshan, Chief Business Leader for ISG Research shares her thoughts on WNS’ leadership position across all four global quadrants:
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