Talent – and its on-tap availability – is another key aspect that helps us maintain our industry specialist differentiator. WNS’ Open Talent operating model enables clients to tap into a larger market for talent in a hybrid ecosystem.

Namratha Dharshan, Chief Business Leader for ISG Research shares her thoughts on WNS’ leadership position across all four global quadrants:

  • Digital Operations: “WNS’ perseverance to create differentiated offerings and significant investments to expand its portfolio makes it a Leader in this quadrant.”
  • Hybrid Working Solutions: “WNS has significantly improvised its end-to-end hybrid working solutions, combining technology and tools seamlessly to support its clients.”
  • Social Media CX: “WNS has emerged as a strong Leader in the Social Media CX Services quadrant for its commitment and investments to expand its social media portfolio, solution ecosystem and analytics offerings.”
  • Intelligent CX (AI & Analytics): “With persistent focus and investments, WNS has substantially improved its AI and analytics portfolio to address every aspect of a CX journey, which, in turn, has helped it to jump into a Leader position.”

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