In the 2022 ISG Provider Lens™ for Insurance BPO Services, WNS has been recognized in the following segments across geographies:
US: A ‘Leader’ in Life & Retirement (L&R), Property & Casualty (P&C) and L&R TPA
Europe: A ‘Leader’ in L&R and P&C
Australia: A ‘Leader’ in P&C and ‘Rising Star’ in L&R
In the US report, WNS’ platform and BPM-as-a-Service model, InVog, has been highlighted as an enabler of exponential growth for carriers. The company’s strong focus on outcome-based engagement models, blended delivery models and digitized operations approach are enabling insurers to improve their resilience amid global uncertainties. WNS is driving end-to-end digital transformation through an integrated implementation of a digital and analytics suite of solutions covering cognitive technologies, domain-led hyper-automation, AI and cloud-based solutions. Additionally, WNS’ robust partnership ecosystem comprising platform providers and InsurTechs is helping clients to drive business transformation, manage change and deliver exceptional customer service.
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In the Europe report, WNS’ capabilities in managing niche services such as pension risk transfers, group benefits and complex operations (for example, IFRS 17) have been spotlighted. WNS-Vuram’s hyperautomation capabilities across the P&C value chain are driving straight-through processing for claims and underwriting processes. WNS’ Actuarial Center of Excellence – the largest offshore actuarial practice in Asia – favorably positions the company to offer complex services. Moreover, the company’s proprietary solutions are enabling clients to enable digital self-service, automate customer interactions and improve query resolution.
In the Australia report, WNS’ InVog, a comprehensive BPaaS solution across the P&C and L&R insurance value chain, has been credited for helping the company win new opportunities. WNS’ large Australian workforce, and strategic partnerships with many InsurTechs and solutions vendors are enabling clients to leverage hyperautomation, analytics and AI-based solutions to gain a competitive edge. WNS adds further value by tailoring these platforms to clients’ unique requirements, delivering benefits on cost and efficiencies.
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