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ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

Bank Transforms KYC Reviews Digitally to Boost FinCrime Compliance

Read | Nov 17, 2023

AUTHOR(s)

A WNS Perspective

Key Points

A robust Know Your Customer (KYC) system remains a crucial challenge for many in the banking and financial services industry. On the one hand, regulatory mandates and financial crime compliance are becoming more demanding; on the other, customer data and expectations are skyrocketing.

Understanding the need for a strategic change, a banking major sought to overhaul its manual KYC processes in favor of a comprehensive digital solution. As a domain and digital partner, WNS re-engineered the KYC workflow, leveraging the bank’s existing technologies for a cost-effective solution. The resulting FinCrime Center of Excellence improved KYC processing timelines by 100 percent, among other benefits.

Read our case study below for more information.