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Case Studies

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Testimonials

ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

As we know…

Harnessing the full potential of data is essential for Travel Management Companies (TMC) to digitize their operations, forge new revenue streams and establish innovative business models. As they strive to improve customer loyalty, data monetization becomes critical to creating tremendous value in every aspect of the business — sales and marketing, operations, customer service, finance and accounting.

The challenge for the client was…

To accelerate its data monetization program. It partnered with WNS to co-create this futuristic state — acknowledging its industry expertise and strong digital, data, and analytics capabilities.

As a co-creation partner…

WNS established a monthly steering committee with enterprise representation, developed a scoring methodology to prioritize research opportunities and created a process to propose new ideas.

TravConsult, the consulting pillar of WNS Travogue (WNS’ suite of services and solutions for the travel and hospitality industry), helped define the priorities based on which FINITE research engagements were initiated (with defined start and end dates, and success criteria). With the required data acquisition, research, model development, and training, the feasibility of monetization was assessed and decisions were taken for generating new opportunities. Accordingly, data and product engineering teams were engaged to operationalize the actionable insights and enhance client applications to consume the insights.

Our solution unlocked…

~USD 

 Million


in new revenue streams (annually) for the TMC


About WNS TRAVOGUE:

WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.

Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.

Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.

Explore how WNS TRAVOGUE’s travel and hospitality solutions are driving digital innovation and enabling industry leaders to stay competitive in a rapidly changing landscape.

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