You can find out more about which cookies we are using or switch them off in settings.
Cookies are small, simple text files which your computer, tablet or mobile phone receives when you visit a website. There are various kinds of cookies: from basic to advanced that makes the website more personal and advanced cookies make it easier to use a website. Choose your own level of cookies. The higher the level, the easier you will find the website to use.
Learn more about cookies
Get the latest from WNS in your mailbox
Rising energy prices have been a major hurdle to establishing trust between consumers and Energy and Utility (E&U) companies in the U.K. The public sees increasing costs as profiteering on the part of E&U providers. While a fair part of rising tariffs is beyond E&U companies’ control, their shortcomings in selling and customer service have tarnished their reputation.
Though smart meters have high potential to engage customers with billing clarity and value-added services, consistent delays in their rollout have not helped. With political parties using the threat of price caps, it is critical for E&U providers to proactively bring about changes that quickly benefit consumers. Companies should start revamping their customer service operations to create the right conversations with customers and restore their trust.