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Key Points
  • Leverage technologies like Conversational AI, NLP, ML to deliver the next-gen customer experience.
  • Choose the right solutions to address CX Challenge.
  • Understand how conversational AI and Automation deliver improved efficiencies and transform CX.
  • Gain a competitive edge with CX as a primary differentiator.
  • Assess the ROI of CX tools and technologies.
  • Empower teams to deliver profitable customer relationships.

CX and Beyond: Delivering Next – Gen Customer Experiences at Scale | The Smart BPO – The Future of Customer Interaction

Transformational customer experiences (CX) are the common foundation that modern companies must provide to thrive and succeed in the post pandemic world. With organizations ramping up to meet their customer demands, emerging technologies including conversational AI and automation will solve the problems CX organizations face today and into the future.

Speakers for The Smart BPO- The Future of Customer Interaction Panel

  • Harshdeep Singh Grewal, Head Customer Engagement, Mahindra Integrated Business Solutions Pvt. Ltd.

  • Rajiv Manalal Gupta, MD and Founder, Worxpertise Group

  • Karandeep Ahluwalia, Corporate VP – Capability & Strategy, Customer Interaction Services, WNS

  • Saurabh Rai, Global Head Analytics & Strategic Initiatives, Tech Mahindra

  • Jafar Syed, SVP, Global Head of Channel, Strategic Alliances & Partnerships, Uniphore


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