Fintech Fintech
Banking & Financial Services

FinTech Transformation

Innovations in financial technology have revolutionized the financial sector by streamlining wealth management, lending and borrowing, retail banking, fundraising, money transfer/payments, investment management and more. FinTechs are changing the market dynamics by focusing on emergent technologies that can provide an unparalleled experience to customers. This has resulted in the FinTech sector witnessing rapid evolution, transformation and growth.

This exponential growth, however, comes with its own set of challenges such as the ability to scale back-end operations to keep pace with business growth, increased regulatory scrutiny, exposure to financial fraud and cyber threats, and perceived lack of human touch in services.

WNS, a leading BPM company, is uniquely positioned to address key imperatives such as cost optimization and process streamlining, and also partner with fintech companies for their next level of growth. We unlock the competitive edge with our technology expertise, risk and compliance experience, Artificial Intelligence (AI) and digital transformation solutions:

  • We enhance customer experience by offering value-added services, optimize cost and ensure operational scalability while retaining the 'human touch'
  • Ensure robust risk management to enable early detection and prevention of financial fraud and cyber-crime while ensuring regulatory compliance
  • Deliver competitive advantage through AI-led transformation across processes
  • Leverage data analytics to enhance existing service offerings and create new business models

Key Accelerator

Built-to-Order Experience for FinTech Companies and Digital-only Banks

Our next-generation suite of solutions powered by RPA, AI and analytics is customized for each stage of operational maturity. Digitally integrated analytical platforms offer actionable business intelligence, augment decision-making and enhance customer experience.

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Case Study

A Fast-growing FinTech Transforms Back-office, Led by Co-creation & WNS FINSIBLE



Domain Expertise

Consumer Experience-centric Scalable Operating Model

  • Back-end fulfilment operations for functional components
  • Omni-channel, personalized customer experience by deploying our advanced yet cost-effective operating models
Domain Expertise

Risk and Compliance

  • Fraud detection and investigation
  • AML / KYC compliance
  • Embedded regulatory compliance and risk management
  • Effective reporting mechanism
Domain Expertise

Digital Transformation

  • RPA-led automation for manual, rule-based and repetitive tasks
  • Automated logical research
  • AI-driven digital customer engagement, advanced social media analytics, complaints management
  • Customer Analytics Suite (Loyalty, CSAT, Fraud, Compliance)
  • Self-service (Chatbot and E-mail bots)
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Domain Expertise

Analytical Models Enabling Informed Decision-making

  • Cognitive data analytics tool to enable data capture and contextualization
  • Social media analytics and engagement platform
  • Reporting platform to enable data integration and dashboarding
  • Real-time analytics
  • Risk scoring
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Domain Expertise

Process Excellence

  • Establishing operations control and documentation
  • Process optimization through lean six sigma
  • Process standardization

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