WNS has won two 2021 ISG Digital Case Study AwardsTM for "standout" digital transformation engagements with its clients. WNS' work with Aviva on actuarial process transformation won the award in the "Global" and "Insurance" categories. In addition, WNS' automation deployment in the mortgage process for a leading UK-based financial services provider won in the "UK & Ireland" and "Banking and Financial Services" categories.
The ISG awards are presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers. ISG selected case studies from 39 providers for this year’s awards from a record of nearly 250 submissions. Selections are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client’s business and the uniqueness of the provider’s solution.
For Aviva, WNS created a centralized platform to bring the company’s highly complex actuarial processes under a unified central umbrella, reducing manual efforts by 50% and positively affecting the work of 300+ actuarial professionals.
For the UK-based financial services provider, WNS implemented a two-pronged automation solution for closing mortgage accounts with zero manual intervention. Given the complexity and time-consuming nature of mortgage account closures, the solution helped achieve 100% accuracy, reduce turnaround time and eliminate repetitive manual work.
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