OUTSMART
THE FUTURE

Your competition is not your competition, it is the Future.
With our unmatched industry expertise, you gain the edge to unlock AI’s true potential and amplify it with human ingenuity. Innovate faster, scale smarter and stay ahead of what’s next.

OUTSMART
THE FUTURE

Your competition is not your competition, it is the Future.
With our unmatched industry expertise, you gain the edge to unlock AI’s true potential and amplify it with human ingenuity. Innovate faster, scale smarter and stay ahead of what’s next.

Smarter By Design
Innovation Meets Execution

Case Studies

British Gas & WNS: 15 Years of Innovation and Excellence


Jess Johnson, Head of Operational Excellence at British Gas, shares how WNS’ expertise in energy utilities and innovation helped drive high service levels, improve NPS and ensure continuity even through turbulence.

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British Gas Video

Co-creating Smarter BOT Conversations with AI to Boost Digital Deflection by 20%


WNS collaborated with a leading corporate travel company to enhance its virtual assistant (BOT) performance through AI-powered interaction analytics. The engagement uncovered critical service gaps, re-defined digital journeys and helped deliver a smarter, more empathetic customer experience at scale.

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Co-creating Smarter BOT Conversations with AI

How Virgin Atlantic Achieved Overall Chargeback Win Rates of 54% with WNS


Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she shares how digital process mapping, workflow optimization and seamless system integration led to a 60% win rate with Worldpay—far above industry standards.

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Virgin Atlantic Video

Co-creating Smarter Airline Claims with AI to Detect $6.3M in Fraud


WNS collaborated with a leading European airline to embed AI-driven fraud analytics into its customer claims management process. The solution enabled real-time fraud scoring, faster resolution of genuine claims and enhanced customer experience.

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 Co-creating Smarter Airline Claims with AI

ALM & WNS: Redefining Possibilities Through Digital Transformation


Josh Gazes, SVP – Operations at ALM Media, shares how WNS enabled their decade-long shift from traditional print to a digital-first business.

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ALM Media Video

Co-creating Smarter Grocery Operations with AI to Drive 40% Efficiency Gains


WNS collaborated with a leading global food delivery platform to improve the efficiency of its grocery ordering backend. By embedding AI and NLP into the product linking process, the platform significantly reduced manual effort, improved search accuracy and created a scalable knowledge base for high-quality customer experiences.

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Co-creating Smarter Grocery Operations with AI

Empowering Insurance Innovation: Mosaic Insurance’s Strategic Collaboration with WNS


Explore how WNS drives business transformation through digital innovation, domain expertise, and data-driven strategies to deliver impactful outcomes for global clients.

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Kiwi Video

Co-creating Smarter Legal Publishing with AI to Achieve 50% Cost Savings


WNS collaborated with a leading media company specializing in legal intelligence to streamline its content publishing lifecycle using InfoTurf.ai, an information processing platform. By embedding AI-powered workflows for sourcing, formatting and publishing, the client achieved near real-time data refresh, significant productivity gains and increased digital revenue while halving recurring costs.

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Co-creating Smarter Legal Publishing with AI

Delivering Strategic Value with WNS


Leonard McCullie shares how WNS helped unlock competitive advantage and accelerate business outcomes for their enterprise.

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Leonard McCullie Video

Co-creating Smarter Digital Ad Onboarding with AI to Unlock $70M+ in Revenue


WNS collaborated with a global digital advertising platform to streamline advertiser onboarding, improve conversion outcomes and reduce acquisition costs. By deploying AI-led prioritization, intelligent scheduling and smarter communication workflows, the engagement delivered measurable business impact.

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 MLOps Optimizes

MLOps Optimizes ML Lifecycle Management, Cuts Costs by 40% for Hospitality Firm


A leading hospitality firm partnered with WNS Analytics to optimize its ML lifecycle management and reduce growing costs. By implementing an end-to-end MLOps framework, the company achieved a ~55% boost in ML development productivity and ~40% annual cost savings.

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 MLOps Optimizes

Unified Data Governance Unlocks Efficiencies & Insights for a Pharma Giant


A global pharma giant partnered with WNS Analytics to address fragmented data systems and inefficient governance. By implementing a unified data governance framework, the company unlocked enterprise-wide transparency, improved efficiency and enabled smarter, insight-led decision-making.

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 Unified Data Governance Unlocks

AI-powered Recoveries Drive Revenue and Efficiency for a Leading Insurer


WNS partnered with a leading global insurer to tackle revenue leakage and operational inefficiencies in its motor and property lines. Through an AI-led Subrogation-as-a-Service solution, WNS boosted recovery rates, streamlined workflows, and drove sustainable financial and operational gains.

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 AI-powered Recoveries

Partnerships that Power Smarter Businesses

Nice
Automation Anyware
Appian
Ui Path
WorkFusion
Blue Prism
Algonox
PEGA
LogMeIn
Tradeshift-logo
Zoho
IBM-logo
Uniphore
Blackline

AI Powered.
Human Led.
Future Ready.

At WNS, we combine AI with human ingenuity to
co-create smarter businesses.

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Co-create a Smarter Business with WNS Today

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