The utilities and energy market has changed significantly with the rise of privatization, aggressive competition and deregulation, a diverse and demanding consumer base, a massive workforce and focus on sustainability. With increased demand to improve efficiency, reduce costs and deliver shareholder value, companies in the utilities and energy sector are increasingly relying on outsourcing solutions.
A shared services structure can provide companies a significant competitive advantage with benefits such as capacity flexibility, reduced investments and enhanced customer experience. WNS provides shared services outsourcing for companies in the utilities and energy industry to keep costs down to a minimum. Most CFOs share a common objective – build a best-in-class and future-ready finance organization, one that is effective and efficient at the same time. The WNS solution for CFO organizations includes source-to-pay, order-to-cash, record-to-report, treasury and decision support, such as management reporting, analytics, services. These services are delivered through a combination of process rigor, technology bolt-ons and powerful analytical tools.
Our Customer Care solution is one of the most comprehensive and effective in the industry. Some of the services delivered include helpdesk, collections, sales, retention programs and credit management.
Our Research and Analytics solution comprises domain-based analytics, business and financial research, data services and market research. The team has more than 1,500 associates with more than 70 percent having advanced degrees in business administration, statistics, accountancy and doctorate. We have delivered significant competitive advantage to global utility and energy clients by building Analytics Centers of Excellence.
Our Technology solutions are designed to build a future-ready IT and business process architecture. These solutions include process optimization tools such as SAP / Oracle-enabled bolt-on tools for CFO suite, IT infrastructure services such as hosting, completely managed and hosted solutions for business process management, supporting ERP and business applications.