E-commerce companies and other innovative technology-based players are disrupting the logistics services landscape. The express industry needs new business and operating models to not only survive, but use the dynamics of the market to its advantage. As consumers show a strong preference for cheaper delivery options, express companies are increasing their investments in networks on the ground. These companies are also expanding their capacity and stepping up seasonal hiring to meet peak demands during the holidays. With such changes happening amid a sluggish macroeconomic environment, industry players are keen on cutting costs and improving process efficiencies. And to do this, they need collaborative partnerships that can also have a positive impact on revenues.

WNS’ Business Process Management (BPM) solutions enable leading players in the express industry to outperform by optimizing costs and enhancing efficiencies. With rich experience in serving the Shipping and Logistics (S&L) industry, we offer a slew of services.

WNS’ ship-to-collect process helped the client halve the billing cycle and improve Days Sales Outstanding by 2..
WNS applied Six Sigma to reduce the critical error rate by 75%
WNS processes 16 Million+ airway bills annually for 50+ countries adhering to 135 different cut-off timings

The WNS Advantage

WNS has strong consulting, Finance and Accounting (F&A) and transformation solutions underpinned by technology and analytical capabilities. We have demonstrated credentials and experience in serving major players in the express sector for over a decade. We offer customized solutions that span the entire business value chain.

Domain Expertise

We have a large pool of highly-skilled resources that have rich domain knowledge to support the express business. From serving European companies to Fortune 500 logistics companies, our experts understand the express industry thoroughly and offer solutions across segments such as sales, customer service and data management.

Embedded Analytics

Our analytical capabilities enable our clients to have more efficient processes and get business insights that can drive their growth. Our range of services in analytics include customer relationship management, customer analytics, risk analytics and data management.

Technology Enablement

We offer platform-based service offering through our proprietary BlackBoxSM tool which enables accurate and cost-effective digitization of the documentation process. By leveraging partnerships with leading technology players such as ARIBA and Denali Technologies, we offer flexible solutions to our clients to overcome cost and operational challenges.


Our end-to-end deep industry understanding makes us a partner of choice for many leading companies in the express industry. We support processes as varied as scheduling and booking, billing, freight audit and airway bill manifesting amongst others.

"It has been a pleasure to work with the WNS team. Each individual I meet has reflected the same commitment to service and customer satisfaction that we like to show our customers. I think both teams look forward to strengthening our relationship as we continue to work together in the future."

A leading global logistics company

Best 5 Companies Awarded by Industry focus: Air Transportation — IAOP Global Outsourcing 100 – 2014

  • Research
    • Market Research
    • Business Research
    • Financial Research
    • Shared Services
  • Analytics
    • CRM Analytics
    • Customer Analytics
    • Risk Analytics
    • Data Management, MIS and Reporting
  • Express
    • Airway Bill Manifesting Billing
    • Tariff/Contract Filing
    • Freight Audit
    • Advance Manifest Processing
  • Finance and Accounting
    • Procure-to-Pay
    • Record-to-Report
    • Order-to-Cash
    • Financial Planning and Analysis
  • Business Technology
    • Enterprise Resource Planning
    • Industry-specific Platform Development
    • Business Intelligence and Analytical Tools
  • Customer Care
    • Customer Services
    • Complaint Resolution
    • Sales
    • Early-late Stage Collections
  • Procurement, Human Resources Administration
    • Supply Research and Analysis
    • Sourcing Support and Administration
  • Others
    • Workflow and Indexing
    • Document Processing
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